Operations

PwC sees what’s possible and can help clients make it a reality

Leading companies are reimagining operations

The face of operations is changing rapidly, driven by global trends, shifting industry ecosystem and ground breaking digital technologies. Today’s changing market landscape is presenting operations executives with extraordinary new opportunities. The potential is well beyond operations just being a cost-effective business enabler. The vision should include developing differentiated capabilities and driving competitive advantage through operations. Getting there requires transformative change and willingness to collaborate across functions, doing very different things and doing them very differently.

PwC sees what’s possible and can help clients make it a reality. We achieve this by combining cross-functional operations knowledge with the latest technologies, analytics, project management methodologies and leading edge alliance partners.

PwC is uniquely positioned to help clients achieve their goals and make transformative change a reality. Contact us to find out how we can help your organisation achieve its goals and make transformative change a reality.


Areas of focus

Asset Lifecycle Management

We work with our clients to understand their current management of assets and design and implement solutions to improve asset performance, risk and cost. With our skills and the experience we have gained, we are able to provide an integrated suite of innovative asset management solutions across the entire asset lifecycle.

PwC also offers training and support systems to assist your organisation with its quest for operational excellence.

Read more about PwC’s Asset Lifecycle Management (ALM)

Customer operations

We help clients integrate customer engagement, service, and operations to create a distinctive customer experience that supports company revenue and profitability goals. Services include:

  • Customer strategy and experience design
  • Digital and physical service transformation
  • Marketing and sales operations improvement
  • Service centre operations improvement
  • Field service optimisation
  • Digital sales and service solutions

Digital operations

We help clients integrate customer engagement, service, and operations to create a distinctive customer experience that supports company revenue and profitability goals. Services include:

Enterprise performance improvement

We help clients build capabilities required to achieve operational excellence across their entire value chain, and we help design and execute broad-based programmes that drive sustainable improvements. Services include:

  • Global operating model design
  • Operations performance improvement strategy
  • Enterprise-wide process improvement
  • Operations excellence capability development and Lean/Six Sigma
  • Talent and performance management

Finance & Shared Services

PwC supports CEOs, CFOs, controllers and treasurers to optimise the structure of their finance functions and to improve their contribution to the business.

We have a wealth of experience designing and implementing multi-function shared services, outsourcing and process automation (RPA) solutions. We understand the alternative models that will best support your organisation’s objectives. We differentiate our approach by providing end-to-end support for your organisation including:

  • Enterprise performance management
  • Finance strategy
  • Shared services set-up and health check
  • Outsourcing strategy and BPO Partner selection
  • Transition and imp

Project and Portfolio Management

Our clients are dealing with unprecedented change driven by factors including the shift in global economic power, generational changes, an ageing population, the digital economy and the emergence of global players disrupting traditional sectors.

PwC helps its clients with:

  • Portfolio optimisation and governance
  • Project and portfolio execution
  • Operate and realise

Sourcing and procurement

We help clients build a supply base with a highly competitive cost and service profile, and we help them turn procurement into a strategic, commercially-focused capability. Services include:

  • Category strategy and management
  • Strategic sourcing
  • Direct material design-to-value and should-cost
  • Procurement operating model (organisation, processes, governance)
  • Digital procurement and source-to-pay solutions
  • Supplier relationship, risk, and performance management
  • Complex procurement support
  • Contract management and value realisation
  • Sourcing analytics

Supply chain

We help clients develop supply chains that are tailored to the market and deliver superior performance (customer service, cost, asset efficiency, flexibility, sustainability). Services include:

  • Supply chain strategy and complexity management
  • Integrated business planning solutions
  • Supply chain footprint and logistics optimization
  • Transportation and distribution management
  • Inventory and working capital optimization
  • Reverse (post-sales) logistics
  • Supply chain risk management
  • Digital supply chain and analytics

“Whether it's strategically reducing costs, innovating to drive growth, improving capital efficiency or realising deal value, PwC’s global Operations practice has what it takes to connect clients’ strategy with execution.”

Simon Gillies, Partner


In this section:

Contact us

Simon Gillies
Partner
Tel: +61 3 8603 0754
Email

Sara Caplan
Partner
Tel: +61 2 8266 3882
Email

Oliver Sargent
Partner
Tel: 612 8266 0461
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Donna Watt
Partner
Tel: 613 8603 3136
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Ken Neate
Partner
Tel: 613 8603 2057
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David Sacks
Partner, National Education Leader
Tel: +61 3 8603 6151
Email

Franz Wentzel
Partner
Tel: +61 (7) 3257 8686
Email

Ian Hockings
Partner
Tel: +61 3 8603 2610
Email

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