Developing, procuring and applying AI in the enterprise is complex

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Last updated: 6 August 2023

Move through complexity with clarity

Recent breakthroughs in research and development and a rapid uptick in global investment for Artificial Intelligence (‘AI’) have the potential to accelerate transformations in the way we work, produce information and interact with technology. Across virtually every industry, AI is being used to unlock new products and services, to deliver more operational efficiency, to create a better experience for customers and employees, and to streamline quality, compliance and risk management.

To unlock these opportunities at-scale, your organisation needs to be equipped to develop, procure and apply AI swiftly yet safely, and your customers, employees, investors and regulators must be willing to trust the AI systems that you use.

The challenge?

7 in 10  Australian businesses are investing in new and emerging technologies, including AI.

 

7 in 10


Australian businesses are investing in new and emerging technologies, including AI.
Source: PwC, 2023

Less than  1 in 20  Australian businesses rate themselves as 'mature' in navigating the risks of AI.

Less than

1 in 20


Australian businesses rate themselves as 'mature' in navigating the risks of AI.
Source: Fifth Quadrant, 2022

Only  1 in 2  Employees feel positively about the impact that AI could have on their career.

Only

1 in 2


Employees feel positively about the impact that AI could have on their career.
Source: PwC, 2023

Australia’s $315 billion+ opportunity

AI in the enterprise is here, and the ‘size of the prize’ is bigger than ever. A 2018 report commissioned by the CSIRO projected $315 billion in added economic value in Australia by 2028 - a figure that’s likely far higher today. At PwC we’re investing over $1 billion globally to expand and scale our AI capabilities, including the services, training and technology that we offer to clients, to apply AI safely and responsibly, at-scale.

Join us in harnessing the power of AI for a brighter, more intelligent future.
 

Accelerate responsibly.

Your roadmap for navigating the risks and harnessing the opportunities of AI in the enterprise.

Understand

Assess, diagnose and comprehend. Most organisations aren’t starting from zero. In order to take the next step, you need to first understand your baseline. We bring you the training programs that you need for establishing a base level of literacy and awareness of AI — from the Board to the workforce — and diagnostic toolkits that give you clarity on how you’re applying AI systems today, how effectively the risks are being managed, and how ready the organisation is to respond to the emerging opportunities and risks.

Rapid response toolkit

Respond to the demand and demonstrate rapid progress with position statements, communication guides, initial guardrails, business cases and project plans for AI, tailored and adapted for you by our subject matter experts.

AI literacy and upskilling

Empower your Board, Executives and workforce with the AI training and upskilling they need to make informed decisions, identify the opportunities and understand the risks of modern AI, tailored to your industry and business.

Risk and readiness diagnostic

Our comprehensive AI readiness diagnostic helps you understand your organisation’s baseline for AI transformation, including your ability to respond to new opportunities and risks, and key gaps or weaknesses.

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Unlocking the benefits of AI in the enterprise

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The leader's guide to Generative AI

Downloadable PDF • 10 minutes

Establish

Strategise, plan and mobilise. The opportunities for AI in the enterprise span almost as broad as the imagination. With limited time and resources, you need to point your efforts towards the areas that will deliver the greatest impact and you need to establish the right people, process and technology ‘infrastructure’ to innovate safely and responsibly. We help you create the solid foundations that you need to move swiftly yet safely - from policy through to practice, and strategy through to execution.

Strategy and roadmap

Understand and align on your AI strategic drivers, competitive landscape, case for change and priorities with a tailored strategic plan and roadmap for accelerating AI transformation in your business.

Governance frameworks

Create or evolve your AI and model governance frameworks to address new and emerging risks and best practice. We bring ready-to-go policy packs, aligned to global best practices, and tailor and calibrate them to your organisation’s priorities and risk appetite.

Trusted sandbox environments

Democratise access to Generative AI across your organisation and fuel citizen-led innovation safely and responsibly with PwC’s AI trust middleware - configured in alignment with your governance framework and risk appetite.

Related content

Managing the risks of Generative AI

Downloadable PDF • 15 minutes

2022 AI Business Survey

Online article • 12 minutes

Developing your organisation’s AI policy

Downloadable PDF • 3 minutes

Accelerate

Experiment, scale and deliver. Produce real, tangible business benefits from the AI systems that you develop and procure. We mobilise teams of AI, data, cloud and software engineers to help you accelerate your ideation, exploration and prototyping, support you with scaling and industrialising successful prototypes and monitoring their efficacy and safety in production with our award-winning Responsible AI toolkit.

Value discovery

Accelerate the identification of opportunities for AI transformation, aligned to your key business drivers, by leveraging PwC’s library of AI (including Generative AI) use cases, discovery and prioritisation frameworks and deep industry expertise.

Value enablement

Rapid co-design and delivery of 'proof of value' within your environment, leveraging your data and technology investments to showcase the art of possible with AI and Generative AI by drawing upon our AI accelerators, assets and expertise to optimise time to outcomes.

Industrialisation

Embed and scale AI capabilities within your existing platforms, processes and applications, together with the Responsible AI services and processes that you need for AI safety, privacy, security and trust.

Related content

Scaling generative AI for your business

Online article • 10 minutes

Responsible AI Toolkit

Online article • 8 minutes

Model Edge - GRC Product of the Year

Online article • 2 minutes

Assure

Conform, confirm and affirm. Provide the trust and transparency in AI that your stakeholders expect with reviews and assessments of your AI governance frameworks, platforms, models and use cases. We bring you deep knowledge and expertise in the global AI regulatory and standards landscape, experts in AI model validation and specialists in risk and controls assurance to give you, your customers and your stakeholders confidence in the AI systems that you develop, procure and apply.

Regulatory compliance

Point-in-time or ongoing monitoring of your organisation’s AI and automated decision-making regulatory landscape, providing you with the confidence that you can meet your future obligations, whilst demonstrating compliance with your current ones.

Risk and controls assurance

Delivering confidence to a range of stakeholders, including boards, management, customers, shareholders and regulators, that the controls you have in place for an AI system are designed and operating effectively.

Model assessments and validation

Risk-based verification and testing of AI systems to confirm whether your model(s) are sufficiently valid, reliable, safe, secure, resilient, transparent, explainable, interpretable, fair and compliant.

Implementation and go-live readiness reviews

Point-in-time reviews and health checks throughout the design and development and procurement of AI systems to give project sponsors and business leaders the confidence and clarity they need to make informed decisions.

Internal Audit

We will combine our modern internal audit methodology, technologies, industry knowledge and AI subject matter expertise to support and provide your Internal Audit function with the confidence and skill set to tackle the emerging risks of AI.

Related content

Safe and Responsible AI in Australia

Downloadable PDF • 15 minutes

We’re recognised globally as leaders in AI

Ranked Leader for Data & Analytics Services, Gartner, 2022

World Changing Idea, Responsible AI Toolkit, FastCompany, 2020

Outstanding achievement in Enterprise, Adoption of AI and AI Ethics, CogX, 2020

Ranked Leader for AI Consulting in The Forrester Wave, 2022

How ready is your organisation?

Answer a series of ‘rapid fire’ questions for an initial view of how ready your organisation might be for harnessing the at-scale opportunities of AI safely and responsibly.

Looking for a more comprehensive assessment of your organisation’s readiness?

Learn more

Disclaimer: The results from this diagnostic ('Diagnostic') are automatically generated and based on responses imputed by whomever completed the Assessment ('User'). Users are responsible for all data, information and assumptions inputted into the Assessment and must not input any information for which they don’t have the necessary consents to input into the Diagnostic.

PwC is not responsible for the outputs the Diagnostic generates (including the applicability of the related content and offerings). PwC developed this Diagnostic for marketing, education and awareness purposes and is under no obligation to provide Users with any additional information nor to update this Diagnostic.

PwC provides the Diagnostic on an “as is” and “as available” basis and does not warrant the currency, completeness, or accuracy of this Diagnostic. Users of this Diagnostic should undertake their own enquiries and use their own skill and judgment in assessing the assumptions and outputs generated by this Diagnostic. PwC makes no representation concerning the appropriateness of this Diagnostic for anyone and accepts no responsibility, duty, or liability to anyone in connection with this Diagnostic or for the consequences of anyone using or relying on it for any purpose.

This Diagnostic must not be copied, disseminated, given to, or relied on by any third party without the express written consent of PwC which may be withheld in its absolute discretion. If anyone chooses to use or rely on this Diagnostic, they do so at their own risk.

Wherever you are, we'll start there. Together

No matter where you are in your AI journey, we’re here to help, hand in hand. With over 20 years of experience as a leader in technology and data governance, coupled with deep expertise in cloud and digital technologies, and a diverse global ecosystem of alliances, we’ve assembled the blend of skills and experience that you need to accelerate responsibly. 

Carlos Aggio

Partner - AI, Data and Digital, PwC Australia

+61 401 707 574

Email

Jahanzeb Azim

Generative AI Lead, Partner, PwC Australia

Email

Jon Benson

Partner - Data Trust and Privacy, Melbourne, PwC Australia

+61 438 565 299

Email

Charmaine Chalmers

Partner - Enterprise Digital, PwC Australia

+61 438 445 673

Email

Billy Chen

Director - AI, Data and Digital, PwC Australia

+61 433 223 723

Email

Adrian Chotar

Partner - Digital, Cyber and Tech Law, Sydney, PwC Australia

+61 2 8266 1320

Email

Theo Denovan

Partner - Enterprise Digital, PwC Australia

+61 433 888 893

Email

Rob Kopel

Director - AI Assurance, PwC Australia

Email

Charles Lee

Director - Responsible AI, PwC Australia

61 431 334 775

Email

David Ma

Director - AI Assurance, PwC Australia

61 413 564 828

Email

Natalie Mu

Director - Data Trust and Privacy, PwC Australia

+61 400 021 227

Email

Jess Mufazzil

Director - Data Assurance, PwC Australia

61 427 309 712

Email

Soumyadip Pal

Director - AI, Data and Digital, PwC Australia

Email

Tom Pagram

Partner - AI, PwC Australia

+61 451 470 509

Email

James Patto

Director - Digital, Cyber and Tech Law, PwC Australia

61 431 275 693

Email

Amanda Robinson

Director - Corporate Sustainability, PwC Australia

+61 402 975 802

Email

John Studley

Partner - Analytics and Insights, PwC Australia

61 417 220 198

Email

Chris Westhorpe

Director - AI, Data and Digital, PwC Australia

61 402 072 972

Email

Tom Pagram

Partner - AI, PwC Australia

+61 451 470 509

Email

Rob Kopel

Director - AI Assurance, PwC Australia

Email

Amanda Robinson

Director - Corporate Sustainability, PwC Australia

+61 402 975 802

Email

Charles Lee

Director - Responsible AI, PwC Australia

61 431 334 775

Email

David Ma

Director - AI Assurance, PwC Australia

61 413 564 828

Email

Charmaine Chalmers

Partner - Enterprise Digital, PwC Australia

+61 438 445 673

Email

Theo Denovan

Partner - Enterprise Digital, PwC Australia

+61 433 888 893

Email

Tom Pagram

Partner - AI, PwC Australia

+61 451 470 509

Email

Jahanzeb Azim

Generative AI Lead, Partner, PwC Australia

Email

Rob Kopel

Director - AI Assurance, PwC Australia

Email

Soumyadip Pal

Director - AI, Data and Digital, PwC Australia

Email

Charmaine Chalmers

Partner - Enterprise Digital, PwC Australia

+61 438 445 673

Email

Theo Denovan

Partner - Enterprise Digital, PwC Australia

+61 433 888 893

Email

Tom Pagram

Partner - AI, PwC Australia

+61 451 470 509

Email

Jahanzeb Azim

Generative AI Lead, Partner, PwC Australia

Email

John Studley

Partner - Analytics and Insights, PwC Australia

61 417 220 198

Email

Rob Kopel

Director - AI Assurance, PwC Australia

Email

Charles Lee

Director - Responsible AI, PwC Australia

61 431 334 775

Email

Soumyadip Pal

Director - AI, Data and Digital, PwC Australia

Email

Charmaine Chalmers

Partner - Enterprise Digital, PwC Australia

+61 438 445 673

Email

Theo Denovan

Partner - Enterprise Digital, PwC Australia

+61 433 888 893

Email

Adrian Chotar

Partner - Digital, Cyber and Tech Law, Sydney, PwC Australia

+61 2 8266 1320

Email

James Patto

Director - Digital, Cyber and Tech Law, PwC Australia

61 431 275 693

Email

Jacqui Visch

Partner - Digital Transformation, PwC Australia

61 466 415 851

Email

Carlos Aggio

Partner - AI, Data and Digital, PwC Australia

+61 401 707 574

Email

Chris Westhorpe

Director - AI, Data and Digital, PwC Australia

61 402 072 972

Email

Billy Chen

Director - AI, Data and Digital, PwC Australia

+61 433 223 723

Email

John Studley

Partner - Analytics and Insights, PwC Australia

61 417 220 198

Email

Jon Benson

Partner - Data Trust and Privacy, Melbourne, PwC Australia

+61 438 565 299

Email

Natalie Mu

Director - Data Trust and Privacy, PwC Australia

+61 400 021 227

Email

Jess Mufazzil

Director - Data Assurance, PwC Australia

61 427 309 712

Email

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