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The Australian insurance industry provides a broad range of property and casualty, life, and health insurance coverage to individuals and businesses. It acts as an important buffer for the Australian economy, softening the financial impact of events on the public purse by funding claims out of the private sector.
Insurance industries have been disrupted across the globe, but there’s an emerging optimism driven by a focus on innovation which is building confidence in the industry’s growth.
This is accompanied, however, by rapidly evolving customer needs, a widening trust gap in an increasingly digital and AI-driven world, climate risk and a focus on sustainability, and an industry more plagued by notions of trust and societal purpose than ever before. Against this backdrop, insurers must reassess the future and reimagine their place in the world.
Our community of solvers boast deep insurance industry expertise, and serve insurers across a wide range of professional services. We are currently helping clients succeed during this period of evolution by advising on strategies around customer engagement and retention, cyber, big data and accelerated digitisation.
Insurance Leader, PwC Australia
Tel: +61 477 278 475