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Financial Services Trends: The future of financial services - 3 items
Overview of Financial Services
Financial services in Australia is experiencing a once in a generation moment with changing customer expectations, the acceleration of digital technology adoption and new expectations on climate, sustainability and ways of working simultaneously transforming our financial system.
This once in a generation moment is presenting challenges for financial institutions but enormous opportunities as well. Helping organisations make the most of this change is what drives our community of solvers to come together in unexpected ways to deliver innovative solutions to complex problems.
We leverage the best of our local and global capabilities and assets to help our clients become a part of the evolution of financial services in Australia.
We don’t see change as chaos – but as the chance to do something great. It all adds up to The New Equation.
Financial services sectors we service
Asset Management
Through compulsory superannuation, the asset management industry has become a catalyst for generating much of our national wealth. But volatile markets, ongoing regulatory reforms and evolving investor and community expectations will continue to reshape the industry.
Asset managers need to think more strategically about their businesses and how they go to market to deliver better outcomes and gain the confidence and support of investors. After all, turbulent times also bring opportunities for organisations who understand and adapt to the new environment. Our financial services experts can help you leverage these once in a lifetime opportunities, to earn, build and ultimately share trust.
Contact our Superannuation and Asset Management Leaders today.
Craig Cummins
Barry Trubridge
Partner, Customer Transformation and Financial Services Industry Lead, Melbourne, PwC Australia
+61 409 564 548
Banking & Capital Markets
Australia’s banks are at the heart of Australia’s financial system and they’ve seen increased economic certainty with profits returning to pre-pandemic levels. Plus, supporting the country through the pandemic has enabled banks to leverage their boosted reputation to progress with the transformation of technology, remediation and simplification of businesses.
The combination of current trends including long-term headwinds, intensifying (and broadening) competition and accelerating environmental changes present the banking sector with great opportunities and challenges. From the decarbonising economy to the future of the workforce and the impact of digitising the financial system, these shifting sands will fuel the next phase of transformation for the banking sector. Banks that respond with haste and care will reap the rewards.
Our passionate community of solvers bring you human-led, tech-powered solutions for a new era of banking.
Contact our Banking and Capital Markets Leaders today.
Noel Williams
Barry Trubridge
Partner, Customer Transformation and Financial Services Industry Lead, Melbourne, PwC Australia
+61 409 564 548
Insurance
Insurance industries have been disrupted across the globe, but there’s an emerging optimism driven by a focus on innovation which is building confidence in the industry’s growth.
This is accompanied, however, by rapidly evolving customer needs, a widening trust gap in an increasingly digital and AI-driven world, climate risk and a focus on sustainability, and an industry more plagued by notions of trust and societal purpose than ever before. Against this backdrop, insurers must reassess the future and reimagine their place in the world.
Our community of solvers boast deep insurance industry expertise, and serve insurers across a wide range of professional services. We are currently helping clients succeed during this period of evolution by advising on strategies around customer engagement and retention, cyber, big data and accelerated digitisation.
Contact our Insurance Leaders today.
Antonie Jagga
Barry Trubridge
Partner, Customer Transformation and Financial Services Industry Lead, Melbourne, PwC Australia
+61 409 564 548
Superannuation
The superannuation system is the custodian of the retirement savings of millions of Australians and a significant contributor to Australia’s economic prosperity. Expectations of the system and the rules of engagement for participants are constantly evolving – for superannuation funds, their service providers, and importantly for individuals looking to secure their financial future.
An extensive suite of legislative and regulatory reforms are changing the way many industry participants run their businesses. Our deep experience enables us to help superannuation funds and their service providers to thrive as they navigate the new requirements designed to improve member outcomes and enhance accountability and transparency.
Our community of solvers advise clients on every aspect of the superannuation system to help achieve better member outcomes with specialists in assurance, actuarial, taxation, risk management and compliance, investments, technology, people and culture, strategy, and mergers and acquisitions. We do this so that we can make a difference - for your business, and for society more broadly.
Contact our Superannuation and Asset Management Leaders today.
Craig Cummins
Barry Trubridge
Partner, Customer Transformation and Financial Services Industry Lead, Melbourne, PwC Australia
+61 409 564 548
Emerging technologies
The accelerating pace of technological change is a creative and powerful force that’s reshaping financial services. Adoption of emerging technologies (e.g. web3, digital currencies and AI) will continue to transform customer expectations, the competitive environment and regulatory landscape. Consumer Data Right, real-time payments and central bank digital currency, alongside new digital and decentralised models, present both unprecedented opportunities and heightened risks.
Cyber security, operational resilience, and even national security considerations, are key to both transforming the industry and maintaining trust.
Our community of solvers can help you navigate the complexity of change, leverage technology and build trust as a transforming agent for a new era in Financial Services.
Contact our FS Emerging Technologies Leaders today.
Noel Williams
Barry Trubridge
Partner, Customer Transformation and Financial Services Industry Lead, Melbourne, PwC Australia
+61 409 564 548
Why PwC
Our multi-disciplinary teams combine their human ingenuity to solve complex problems with a suite of human-led, tech powered solutions across all segments of the financial services market, including:
Commercial banks
Non-bank lenders
E-financial services
Investment banks
Insurers
Superannuation funds
Financial consulting firms
Asset managers
- Payments
- Digital technologies
- Private equity investors
- Property groups
Our key focus areas include:
How we can work together
We are a passionate community of solvers working with the financial services industry to contribute both to our clients' success and to the integrity of Australia's financial system. Using human-led, tech-powered solutions, our professional financial services team can help you make real change, creating value for your business, your shareholders, your customers and your communities.
After all, solving important challenges is done best together.
People of Financial Services
Meet the people of financial services who are helping to solve the industry’s biggest challenges. See how they work with clients, the problems they solve, the solutions they create, and why they’re passionate about the future of financial services.
Financial Services Industry insights
We use our deep business expertise to research, develop and publish key insight pieces that inform our financial services.
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Contact us
Barry Trubridge
Partner, Customer Transformation and Financial Services Industry Lead, PwC Australia
Tel: +61 409 564 548
Craig Cummins
Superannuation and Asset Management Leader, PwC Australia
Tel: +61 2 8266 7937
