The Risks and Costs of Cyber-Attacks
High-profile companies that frequently use consumer data are targets, and negative effects linger for years.
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Global State of Information Security® Survey 2018
The global importance of cybersecurity awareness
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Transform your capabilities through AI
What’s the real value of AI for your business?
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Reimagine your operating model
Next-generation operating models
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Prioritise your customer journey
The new rules of Customer Experience
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What we do
We help you turn risk into your advantage.
To manage risk, you must be able to anticipate change, to respond to it quickly, and to better identify new opportunities. These abilities are all powerful drivers of competitive advantage. With our help, you can make risk management a fundamental part of your strategic planning.
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We help you fortify yourself against threats to your cybersecurity.
Not only is your organisation's data vulnerable to online threats, your customers' data is as well. So you need to plan ahead as these threats become increasingly organised and increasingly effective. We have the cybersecurity specialists to help you to secure your own data, and the data entrusted to you by your customers.
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We help you create compelling customer experiences.
More and more, your customers expect to be delighted by the way they interact with you online, on mobile and even in VR. Our Digital Services division has the expertise to help you to create delightful customer experiences which will not only increase their engagement but even transform their lives.
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We help you transform your organisation so that it can face future challenges today.
Managing risk, facing cybersecurity threats and improving customer experience can't be mere afterthoughts: they need to be central to your organisation. Our Strategy& division can help you to transform your organisation to face these challenges, and they can help you with the change management required by this transformation.
Find out moreSpotlight on Consumer Insights
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Ingredients for great experiences
Give customers a great experience and they’ll buy more, be more loyal and share their experience with friends. Great. That’s what every company strives for. Yet, so many consumers seem disappointed. Call it an experience disconnect: companies tout the latest technology or snappy design, but haven’t focused on—or invested in—the most meaningful aspects of customer experience.
What truly makes for a good experience? Speed. Convenience. Consistency. Friendliness. And one big connector: human touch—that is, creating real connections by making technology feel more human and giving employees what they need to create better customer experiences.
Report: Experience is everything
Is it technology or humans that helps you win at retail? According to customers, it's both, but each have specific parts to play when it comes to creating a great customer experience.
Infographic: 6 things customers which brands would get right
What customers want and what you think they want are very different things. Our latest survey illuminates six key insights on customer experience that will make you rethink your staff-tech balance.
Success stories
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How St John of God Hospital redefined patient centric healthcare
PwC and Salesforce re-imagined existing processes to solve St John of God's business needs.
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UNSW 2025 - Vision & Strategy
UNSW embarked on the implementation of their 2025 Strategy with PwC to deliver their objective of being one of the World's Top 50 universities.
Our latest thought leadership
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Steve Ingram plots the future of cyber
Cyber awareness among Australian businesses has improved over the last two years, but it still may take the first widely publicised example of a company being pinged by data protection laws to permanently change our cyber culture.
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Delivering with agility
In a world of constant disruption, there is an increasing need for organisations to quickly respond to market conditions and deliver change in new and more agile ways. The injection of agile concepts and methods can augment and accelerate traditional program delivery methods to result in faster, more iterative delivery of business outcomes.
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Video connected health
Modern life needs modern healthcare
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Helping patients better communicate uncomfortable information
Improving the patient/physician dialogue
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Patient experience and digital enablement with Salesforce
Embracing an agile way of working
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How cyber aware is Australian business?
The rapid rise of technology brings many advantages, but also vulnerabilities, and it’s these threats – and their consequences – that weigh on the minds of our top business leaders.
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Cyber savvy: Securing operational technology assets
A cyber attack on an OT environment can have serious and wide ranging consequences beyond just financial losses including prolonged outages of critical services, environmental damage and even the loss of human life.
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Contact us
Liza Maimone
Consulting Managing Partner, PwC Australia
Tel: +61 2 6271 3267
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Nicole Salimbeni
Partner, Risk and Regulation Consulting Leader, PwC Australia
Tel: +61 2 8266 1729
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Chris Manning
Partner, Strategy& Leader, PwC Australia
Tel: 612 8266 4722
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Frances Maguire
Partner, Consulting Government Industry Leader, PwC Australia
Tel: +61 2 8266 8119
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Peter Burns
Partner, Consulting Financial Services Industry Leader, PwC Australia
Tel: +61 2 8266 4726
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Jane Livesey
Partner, Technology Consulting Leader, PwC Australia
Tel: +61 2 8266 0317
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Simon Gillies
Partner, Business & Performance Consulting Leader, PwC Australia
Tel: +61 3 8603 0754
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