Change

We help our clients achieve their organisational strategy by driving positive, sustainable change through their people.

Delivering real, sustainable change in a rapidly changing world

Business leaders and teams are facing new opportunities and challenges every day. At the heart of every organisation's growth agenda is the need to do one or more of the following:

Respond to disruption
Prepare for the future of work
Embrace enterprise agility
Become purpose-led and customer-centric
Enhance digital or technology ecosystems and platforms
Address the organisation’s risk culture and appetite
Manage the people aspects of deals, mergers and acquisitions

Research supports our experience that organisations that put their people at the heart of change are more likely to deliver successful outcomes…

… 85% of global CEOs state that it is increasingly important to run their business in a way that accounts for wider stakeholder expectations.

PwC's 20th Annual Global CEO Survey (2017)

How we can help

We are passionate about putting people at the centre of organisational change. Our network of global experts in psychology, behavioural economics, organisation design, workforce transformation and HR bring diverse and unique insights and capabilities to help our clients anticipate, shape and lead change.

The hallmarks of our impact are seen in the partnerships we form with clients to:

Set the change strategy and mobilise organisational energy to align on the way forward and kick-start the shift
Build change capability at all levels to enable organisational self-sufficiency through both top-down and grass-roots momentum

Augment change execution support with modern digital and workforce solutions to ensure best-fit and cost-effective delivery models

In our experience, the key to all successful change programs is your people.

We help organisations and governments design and deliver people-centric change programs which are underpinned by the following key elements:

Communication

Listening and talking to your people to establish a genuine, trust-based connection and sense of belonging.

Engagement

Involving and empowering your people in designing solutions together to build commitment, passion and loyalty.

Leadership

Helping your leaders to align, influence and inspire others to act for the greater good.

Capability

Harnessing the ability of your people so they can adopt new ways of working and perform at their best.

Experience

Creating positive encounters for your people that drive psychological safety, motivation and morale.

Culture

Reinforcing the values, attitudes and norms that create positive emotional energy for your people and influence their willingness and behaviour.

These connected elements of the employee-organisation relationship form the basis for our People-Centric Change Approach.

Our People-Centric Change Approach

Our global People-Centric Change Approach (PCCA) helps you unlock your unique strengths and empower your people to anticipate, shape and accelerate change to make a difference that matters.

Whether you're leading a transformation or managing a transition, our PCCA is a distinctive approach to change that:

Creates a personal and empowering experience for your people
Anchors the change in your organisational strategy and desired outcomes
Balances your focus on strategy and execution to prioritise what matters
Involves your people and leverages data to tailor “best-fit” initiatives
Is highly iterative and enables you to quickly adapt as you go
Reinforces the use of contemporary change tools and digital applications

The approach can be applied to changes of any nature – whether your focus is on introducing new tools and technology, redesigning structure and operations, or enhancing capability and culture.