All governments face similar pressures of increasing public demands and expectations in the face of growing resource constraints. Responding to this challenge, some are exploring how ‘contestability’ can help. But this is an often misunderstood term and many see it as tantamount to an assumption to outsource or privatise public services.
Our view is that a range of options exists for exploring and securing contestability and this brief paper explores these options. Contestability therefore means different things to different people. Our interpretation focuses on the potential or otherwise of public service delivery being able to demonstrate itself as the best possible solution to optimal delivery of those services or, critically, securing the intended outcomes. Our view is that adopting a ‘Rightsourcing’ approach will help the public sector explore and adopt the optimal approach.
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