Technology is continually evolving and new innovations are transforming the way customers interact with businesses and consume products and services.
Customers expect always-on, real-time service, and increasing shareholder demands, low-growth environments and growing input costs are common themes across virtually every sector. As a result, there is enormous pressure to improve operational capabilities while reducing cost.
The main strategies that have been tried include:
The different options for automating operational processes need to be considered based on an assessment of the business needs and the operating environment. Automation tools range from simple applications used to automate minor processes (basic scripting) to tools applying artificial intelligence (cognitive decision management) to manage processing, with Robotic Process Automation (RPA) tools in the middle of the spectrum providing broad business application (enhanced digitisation).
RPA should be considered in conjunction with, or as an interim step towards, a range of other digitisation options, as part of a broader digitisation strategy.
Find out more by downloading a copy of our latest report ‘RPA and your digitisation strategy’.
Partner, Management Consulting Leader, PwC Australia
Tel: +61 3 8603 0754
Melbourne, PwC Australia
Tel: +61 3 8603 2505
Director, PwC Australia
Tel: +61 3 8603 1928