Customers’ expectations of businesses are being transformed towards real-time, seamless service. At the same time, businesses are facing low-growth environments and declining benefits from maturing traditional operational strategies. Are the speed and cost benefits of Robotic Process Automation the next game changer for Australian businesses?
Using software robots that are easy to configure, require little IT expertise and that are simple to train and deploy, Robotic Process Automation (RPA) speeds up processing and reduces error rates by automating manual tasks.
RPA differs from traditional software by working at the user interface level, replicating the exact actions a human user would take and creating, in effect, digital operations.
RPA is part of the ‘Fourth Industrial Revolution’ because of the dramatic improvements it makes on operations processes:
PwC can assist you across through all stages of your RPA journey, including:
Strategy: Ensuring that RPA is incorporated into your strategy and aligned to key elements including operating model, IT, workforce and risk.
Opportunity assessment: Considering benefits beyond simple cost reduction. Understanding how RPA can benefit customer experience, revenue growth, risk mitigation and operational agility.
Deployment: Bringing a range of RPA-specific lessons, including:
Sustainability: Extending our support to managed service options for RPA.
Relentless pressure is forcing organisations to push beyond traditional operational strategies. How could RPA fit as part of your broader digitisation strategy?
The impact of Robotic Process Automation on a company’s operations and competitive positioning is significant on a number of fronts: economic value, workforce advantages, quality and control improvements, and flexible execution.
The benefits from a cost perspective are clear and often form the major driver for the initial adoption of RPA – but what about the risks?
A key benefit of automation is improved compliance accuracy as the robot never deviates from the configured algorithms and business program logic programmed into the software. However, in this also lie the possible weaknesses.
How do you know RPA is working as intended? What are the regulatory considerations? What about privacy and data protection considerations when implementing RPA. Our latest article walks you through the early considerations of governance, risk and assurance to make RPA your friend.
By revolutionising business processes and workflows, RPA offers a multitude of financial and non-financial benefits. However, most companies are concerned how their workforce will respond to RPA amidst fears over job loss. This article explores the ways in which businesses can embrace technological innovations offered by RPA by engaging with their employees to create the organisational and cultural change needed to successfully adopt RPA into business as usual operations.
© 2017 - 2020 PwC. All rights reserved. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see www.pwc.com/structure for further details. Liability limited by a scheme approved under Professional Standards Legislation.