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The Perform approach

We see a lot of companies pull traditional levers to drive operational excellence, hoping to realise productivity gains or drive cost out, such as; process changes, Lean / six sigma thinking, operating model redesign or technology projects. These approaches deliver varied results, can take a significant amount of time to implement and realise the benefits. A people focused approach is often what is missing. Our experience is that by investing in people through Perform, we can help your organisation deliver results in the fastest most effective and sustainable way, improving both performance and customer outcomes.

PwC’s Perform approach delivers an accelerated capability building program to create capacity and immediately realise results.

What is the Perform approach, and how is it different?

Perform is PwC’s proprietary operational improvement methodology. The Perform solution is a management system that drives new behaviours to increase effectiveness and efficiency in an organisation, and improve customer outcomes. Within 12 weeks, it accelerates results of between 15% – 25% productivity improvement through building leader and manager capability and providing them with the right tools and techniques to run an effective operation.

The Perform solution is based on embedding core operational elements that are incrementally introduced through weekly learning cycles of training, design, implementation and review. Each of the elements reinforces the others elements in a powerful and integrated approach.

Our experienced practitioners spend each day coaching individuals in the underlying principles to ensure that the new way of working becomes business-as-usual and that the benefits are sustainable. Our experience is that this coaching drives capability uplift and behavioural change in a far more effective way, than any other solution in the market.

It is a tried and tested approach that delivers benefits through both behavioural change and process improvement. There is no dependence on technology, process or system change to realise the benefits that Perform offers.

It’s about establishing a more engaged workforce and delivering results within a culture that values continuous improvement.

Business outcomes

By challenging the typical way of working, our clients from a wide range of industries (including Financial Services, Government, Health, Energy, Utilities & Mining, Retail and Consumer, and Professional Services) have seen significant benefits:

This approach is transferable across sectors and industries, and presents greatest opportunities in functions with semi-repetitive tasks with a high variation in performance across individuals.

If Perform is of interest to you and your organisation, please contact us as we would be happy to put you in touch with our clients globally who have been through a Perform journey and achieved these results.

Contact us

Pieter Koene

Pieter Koene

Principal, Digital Strategy and Transformation, PwC Australia

Tel: +61 (3) 8603 0161

Tim Williams

Tim Williams

Director, PwC Australia

Tel: +61 3 8603 0337

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