Human centred, insight driven, digitally enabled
Sustainability in healthcare continues to be a major challenge. Managing demand in a financially constrained environment requires a fundamental shift in how healthcare services are delivered.
The health service of the future needs to meet growing expectations of a dynamic, digitally enabled and more efficient and effective healthcare experience. This will require strong organisational alignment, and greater focus on staff experience and engagement.
Traditional performance improvement initiatives have typically focused on cost reduction, process improvements and technology implementation. The expectation has been for these changes to flow seamlessly across hospital services and functions - through theatres, wards, emergency departments and back office.
However, sustaining the benefits from improvement activities has often been challenging for health services. Too often, organisations are unable to successfully transform workflows and return to baseline performance.
A human centred and insight driven approach is needed to create a dramatically improved experience for all, particularly clinicians and their patients. Based on extensive research and experience, PwC has designed a framework to bring this new approach to our clients, known as High Performing Healthcare.
Complete our self-assessment survey
Watch our video to learn more about PwC's High Performing Healthcare framework
The four key elements of the High Performing Healthcare framework focus on delivering improved experiences and outcomes for staff and clinicians, and the patients and communities which they serve.