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Virtual health

Virtual care is here to stay. Our digital healthcare consulting team will help your organisation pave the way forward in virtual healthcare by designing, delivering and evaluating virtual care programs and innovations.


What is virtual health?

Virtual healthcare models enable your organisation to keep people healthy and ensure patients receive the right care, in the right place, at the right time.

Our role is to help you discover, develop and embed the best digital health products and strategies to bring your virtual health vision to life, including:

  • Developing your virtual care strategy and approach
  • Using data and analytics to identify what care should be addressed virtually
  • Designing and implementing virtual health operating models across investment, workforce, technology, user experience, privacy and security
  • Co-designing the model of care and the patient/clinician experience
  • Monitoring outcomes for increased insight
  • Driving funding reform

  • Our community of solvers have come together, with human-led, tech-powered ideas to provide a unified modern healthcare approach. With successful strategy and execution, virtual and in-person interactions combine for an enhanced, more accessible and equitable care experience for clinicians, consumers and carers alike.

How PwC can help you

Using our collective human ingenuity to support the successful delivery of your virtual health vision is what’s most important to us. We support our provider and payer clients across six core elements, including:

Our teams help you unpack your virtual health vision and offer practical steps to successful virtual health outcomes that enable better treatment, care, and prevention - more cost effectively.

We help you choose the best hybrid operational model of care for your strategy and give you practical implementation advice that provides sustainable control, visibility and location independent access.

Work with our passionate community of solvers, alliance partnerships and in-house digital team on an end-to-end technology implementation that enables your unique requirements.

Our teams help you identify the right skills, capabilities and workforce structure to deliver on your virtual care vision.

We can help you identify, quantify and measure improved health outcomes, reduced patient and provider costs, and improved participant experience.

We draw on our deep experience in healthcare funding to help you redesign your funding models to ensure an economic incentive and support virtual health.

We understand the complexity of virtual health and can help you seize the opportunities it opens up for Australia’s health, care and wellbeing sector. Together, let’s get virtual healthcare right.

Our virtual health consulting services

We are here to help your organisation deliver your virtual health vision via our suite of quality healthcare solutions and services: 

Reshape and measure your models of care

Develop and evaluate which virtual health benefits will make the most impact to your organisation

Ensure your organisation is leveraging the right technologies

Your people are a critical element to a successful virtual healthcare model.

Streamline your operating models, supply chain and organisational design

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PwC + alliance partners drive innovation and speed to value

We've established partnerships with selected companies to better serve your needs. In the healthcare space, we work with our alliance partners to deliver Virtual Health solutions for you.

Explore all our global Alliance relationships



To have a discussion about how we can help your organisation please contact us.

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Contact us

Nathan Schlesinger

National Health & Wellbeing Leader, NSW, PwC Australia

Tel: +61 409 984 935

India Hardy

Partner, Virtual Health Leader, PwC Australia

Tel: +61 424 203 669

Dean Dimkin

Partner, Health Technology Consulting Leader, PwC Australia

Tel: +61 418 880 944

John Forsythe

Partner, QLD, PwC Australia

Tel: +61 438 655 011

Emily Prior

Partner, National Health Analytics Leader, PwC Australia

Tel: +61 437 777 974

Emily Wilhelm

Partner, Health & Wellbeing, PwC Australia

Tel: +61 402 068 339