Bringing the digital and the personal together in health
The COVID-19 pandemic has led healthcare providers, payers and consumers to rapidly accelerate the uptake of virtual health. Out of necessity, there has been a shift in consumer and provider attitudes to receiving some forms of healthcare virtually. This is just the start in a long chain of opportunities and improvements that virtual care can bring to the Australian health system.
Virtual health presents multiple opportunities and challenges to the providers, consumers and funders of healthcare services. The challenges each faces are interrelated and at times complex.
The COVID-19 pandemic showed the power of embracing the change to telehealth as a collective across payors, consumers and providers. We must now look beyond this foundational level of virtual health services to leading and innovative virtual care practices which can deliver health improvements through working together.
What are key considerations for stakeholders in the virtual health ecosystem?
In December 2020, we brought together Australian and American virtual health experts to discuss their virtual health experiences, opportunities and challenges in 2020. See highlights from our webinar, where they identified the need for robust strategies and evaluation, technological and operational models, and the need for more knowledge sharing globally to support the scaling up of virtual care.
PwC is a trusted advisor helping Australian health organisations adapt to the virtual world. Our team of health specialists bring a depth of understanding in data and analytics to help you decide what care to offer and how to measure outcomes; health economics to assess funding structures/models; digital to develop experiences and health policy to design interventions. We have a solid foundation in delivering effective digital customer experiences and an ability to articulate and measure the value of virtual care. We understand the complexity of the virtual health landscape and a vision for the opportunities it opens up our health, care and wellbeing sectors.
Partner, Technology Consulting Leader, PwC Australia
Tel: +61 7 3257 5088
Partner, PwC Australia
Tel: +61 7 3257 5157
Partner, National Health Analytics Leader, PwC Australia
Tel: +61 2 8266 0698