Transforming Ageing and Aged Care in Australia

An overview of PwC’s community of aged care solvers who share your ambition for better health, wellbeing and fulfilment for senior Australians.

Aged care in Australia is at a critical time of change.

Our growing number of senior Australians deserve better care, wellbeing and fulfilment which can be achieved ensuring the availability and delivery of safe, high quality and respectful care and services. Government, providers, clinicians, carers and the community are now presented with a once in a generation opportunity to work in partnership to create an aged care system of which we can all be proud. Whilst the challenges are significant, there are great opportunities to revolutionise Australian aged care services and delivery. 

PwC is partnering with our clients and key stakeholders across the system to meet these challenges and drive innovation across the sector. We bring together an unrivalled community of problem solvers and experts with a shared commitment to transform ageing and aged care in Australia.

Aged care australia

Our aged care capabilities


Quality and Risk

  • We have extensive experience assisting providers to develop and embed quality and risk aproaches to ensure compliance with the Aged Care Quality Standards, related regulations supporting high quality care delivery.


  • Our audit team provides piece of mind across all facets of opertions to provide stakeholders across the sector 


  • As a focus of the aged care reforms, we build and embed robust aged care organisational and clinical governance frameworks to ensure transparency and clear line of sign from board to the front line.



  • Known for our strategy expertise, we work collaboratively with organisations accross health to build an ambitious, compelling, agile and meaningful strategies with clear performance metrics to enable our clients to achieve their strategic goals.

Operations and Performance

  • Our performance and operations teams come from the sector - understanding both the realities of aged care and the opportunities for improvement working hand in hand to ensure practical outcomes that transform care delivery.


  • Data driven decision-making is more important than ever. Our analytics team derive meaningful insights from your data and support the improvement of data capture and use.

Digital Transformation

  • Building the digital maturity of the sector is a building block of transformation. Our people understand the current digital ecosystem in aged care and support clients to uplift digitistation and build efficiencies across the organisation.


  • The aged care workforce is the beating heart of the sector. With hands on knowledge of some of the challenges facing the aged care workforce and beyond, our team collaborates with clients to build strategies and programs foussed on an exceptional employee experience. 

Financial Advisory


  • Consolidation of the sector will continue in light of the reform agenda. Our deals team have extensive experience in acquisitions, sales and divestments understanding the complexity of the market in aged care.

Business Recovery

  • Our team deep dives into the financials of aged care organisations to idenitfy areas for improvement to build long-term financial sustainability.


  • Our legal team provide advice on all aspects of the complex legal landscape.

Solving The New Equation with Aged Care Transformed 

Australia’s population is ageing. With projections showing that the number of Australians aged 85 years and over will grow from 2.0% of the population in 2018-19 to 3.7% in 2058, this reflects an increase of approximately 1 million people in this age bracket building demand in a system already under pressure. 

Solving the new equation in aged care requires a transformational mindset and a comprehensive approach. An approach that meets the present-day needs of the sector and invests in sustainability for the future. One that is human-centred, insight-driven and digitally enabled. 

PwC Australia’s Aged Care Transformed Framework is an effective architecture with which to meet the challenges and opportunities facing the sector. Person-centred and focussed on the achievement of ideal care experiences and outcomes, the Aged Care Transformed framework helps you to solve your most important problems and seize the opportunities presented by a new and emerging aged care system. PwC’s community of solvers bring deep experience, leading expertise and proven methodologies in each aspect of the framework.

Digitise the experience Focus onstrategy and governance Enable yourworkforce Embedquality & compliance Optimise youroperations Person-centredtransformation

Person-centred transformation

  • Ensure the consumer is at the centre of every decision

Focus on strategy and governance

  • Ensure robust governance, driven by integrity & transparency
  • Craft an ambitious, compelling & agile strategy to future proof the vision

Enable your workforce

  • Support a diligent, highly skilled, engaged & person-centred workforce
  • Enable a collaborative, inclusive & caring culture

Digitise the experience

  • Adopt and integrate digital solutions to drive efficiency and improve the care experience 
  • Develop a structured, data-driven approach to measure the care experience & progress continuous improvement 

Optimise your operations

  • Drive financial sustainability through optimised care-driven revenue streams, positive reputation & opportunities for growth
  • Ensure services & infrastructure are person-centred & fit-for-purpose and connected across the care continuum

Embed quality & compliance

  • Create shared accountability to deliver high quality, safe and respectful consumer driven care
  • Establish & maintain systematised compliance against Standards with a view to best practice

Recent publications on aged care

Contact us

Richard Ainley

Richard Ainley

Partner, Aged Care Health & Wellbeing, PwC Australia

Tel: +61 408 146 897

Kerryn Dillon

Kerryn Dillon

Director, Advisory, PwC Australia

Nicola Lynch

Nicola Lynch

Partner, Health & Wellbeing, Assurance, PwC Australia

Tel: +61 425 147 707

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