The future of ageing and aged care

A skilled, engaged and sustainable workforce is critical to delivering quality care. As demand grows and workforce challenges persist, aged care organisations are looking for new ways to attract, develop and retain talent, strengthen leadership capability and build the capacity needed to meet future care requirements.

Focus areas include:

• Workforce strategy and planning

• Workforce transformation 

• Leadership and capability development

• Learning and skills uplift

• Organisational capability building

Delivering better outcomes for older Australians starts with understanding the needs and experiences of those who access, deliver and shape care. Evidence-based insights, meaningful engagement and robust evaluation can help organisations make informed decisions, improve services and demonstrate impact.

Focus areas include:

• Research and insights

• Consumer engagement and co-design 

• Stakeholder and sector engagement

• Program and service evaluation

• Impact measurement and evidence-based decision-making

Increasing regulatory expectations, funding pressures and community scrutiny are driving a greater focus on governance, accountability and organisational performance. Aged care providers need strong foundations to manage risk, maintain compliance, improve efficiency and build trust with residents, families and stakeholders.

Focus areas include:

• Risk management

• Governance and compliance 

• Internal audit and assurance

• Operational excellence and process improvement

• Quality, controls and performance optimisation

Our team has strong experience in supporting organisations with capability uplift, particularly in response to changing workforce needs and the implementation of new technologies. We are well versed in approaches to assessing digital maturity within sectors and organisations and upskilling teams in digital literacy, data and analytics, and continuous improvement. For example, we have worked extensively to assist in the operationalisation of quality indicators, and understand the significance of workforce training and development and organisational governance to support the uplift and upskill of talent.

Our stakeholder engagement capability works at the nexus of human and digital experience. We have extensive experience in incorporating diverse views by leveraging inclusive and accessible tools and processes to deliver written, virtual, and in-person consultations. We elicit insights from diverse users and apply robust methods to shape their perspectives and experiences into key findings. We also have experience in delivering pilot programs with user testing mechanisms to enable the capture of real-time, technical feedback from stakeholders.

We have an experienced change management team at PwC, with practitioners who have deep cultural change expertise. Our people are typically PROSCI accredited and trained in implementing our tried and tested change management approaches. With a detailed understanding of the impact of change within organisations, our team has the maturity to provide strategic advice and the credibility to challenge and drive behavioural change with leaders and workforces, preparing and engaging them for change and supporting them through skills reviews, right through to implementation.

Our evaluation experts have strong experience in conducting evaluations of pilots, projects and programs to support organisations and governments with informed decision-making. We have delivered small and large scale process and outcome evaluations, and have experience conducting post-enumeration reviews to support policymakers in understanding the accuracy of data collected through existing or proposed new programs.