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Business advisory services for aged care providers

Senior Australians deserve the best aged care services regardless of where they live. To deliver on this, Australia's residential and home care services need to be sustainable and operate effectively. 

In February 2019, the Commonwealth Government announced, as part of the $662m aged care package to support older Australians, the provision of accounting and business advisory services to approved providers of residential and home care services to review and assess their organisation, provide advice, business management and financial strategies to support their operations. 

PwC has been commissioned by the Commonwealth Department of Health to provide these services and will work with providers that are experiencing financial stress and are concerned about their viability.

Aged Care Advisory - Objectives


The project aims to support service providers in terms of maximising business performance and service viability. The objectives of the project are to:

  • enable service providers to review current business operations and advise strategies to support their operations,
  • assist service providers to remain viable and accountable to their service costs and pricing,
  • enable service providers to share learning and strengthen business capability, and
  • enable the Department of Health to better understand the challenges and opportunities in the provider landscape.
Aged Care Advisory - Services

Scope of our work

At no cost to you, and on the basis of our terms of business for these services, PwC (including our subcontractor, StewartBrown Chartered Accountants) will undertake an independent evaluation of your organisation, its operations and provide advice to support their operations.

The scope of our work will include:

  • conducting financial analysis,
  • benchmarking your organisation against others in the industry using established industry standards,
  • reviewing the operations, strategy and governance arrangements of your organisation, and
  • outlining an action plan to implement opportunities identified for improvement.

Our scope of work includes analysis of the accounting and business operations of the organisation but excludes matters relating to service delivery and care. Also, our scope will not constitute an ‘audit’ or ‘review’ in accordance with the standards issued by the Auditing and Assurance Standards Board, and accordingly no such assurance under those standards will be provided. 

The above work will be conducted over 5 business days, as a desktop review, or 9 business days, where some time is spent at the providers’ premises.

Our approach

In providing these services, PwC will:

  • ask you to complete a short questionnaire and provide some information about your organisation,
  • review key areas of your organisation using benchmarking, industry knowledge and data analytics,
  • prepare a tailored report outlining recommendations that your organisation can implement to better support its operations,
  • follow-up with you on the progress of recommendations, and
  • visit your team on site to provide hands-on business support, if required.
 Aged Care Advisory - Support


PwC will support you by:

  • helping you strengthen capability and skills in your business,
  • identifying opportunities to support operations,
  • providing you the knowledge and skills to keep improving your business after the service ends, and
  • connecting you with other relevant organisations to share business strategies.

As part of our services, PwC will not review the quality of care your organisation provides.

Aged Care Advisory - Eligibility

Eligibility criteria

To be eligible for assistance, your organisation must:

  • be an approved aged care provider in Australia with a National Approved Provider System (NAPS) ID, and
  • not be a State Government entity.

In addition, we will work with you to meet PwC's further acceptance criteria (such as checks against pre-existing relationships). There will be prioritisation of applications (as explained below). The Department of Health will make the final decision regarding which applications go forward. Your organisation will then need to accept PwC's terms of business for these services.

Aged Care Advisory - Prioritisation


As we receive and assess applications, priority will be given to providers who are experiencing financial difficulties.

Frequently asked questions

Who will provide the services?

PwC, with support from StewartBrown.


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Who are PwC?

PwC Australia is part of a network of firms in 158 countries with over 250,000 people. PwC is one of the top 50 brands worldwide. We are bold about our commitment to diversity and inclusion, and we empower flexible working. We deliver quality in audit, assurance, consulting and tax services to more than 5,000 clients.

Our purpose is to build trust in society and solve important problems.

To learn more about us, visit:

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Who are StewartBrown?

StewartBrown was established in 1939, located in Chatswood, New South Wales. StewartBrown has over 70 employees, providing services including Audit, Consulting, Business Services, Taxation and Financial Planning. 

StewartBrown provides professional services to a range of clients, however, has a specialty expertise in the aged, community, retirement living and disability services sectors, as well as social services, independent schools and children’s services.

To find out more, visit:

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Is my data and information secure?

Yes. All data and information you provide to us (including StewartBrown) will be retained securely. The application form is hosted on Qualtrics, which is a secure hosting platform based in the United States (refer to their security statement here for further details). Successful applicants will be requested to provide us with additional documentation and information for us to provide business advice. This documentation and information will be provided through and held (for the duration of the services) in DataPoint and based in Australia.

The information collected throughout this process is protected information under division 86 of the Aged Care Act 1997. Any personal information collected through this survey is held in compliance with the requirements of the Australian Privacy Act 1988 and our Privacy Policy (refer here for further details).

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Will my organisation’s report be seen by anyone else?

No. Your report will only be seen by your organisation and PwC. 

Your application information will be provided to the Department of Health for the Department to decide which applications should go forward. However, any other information provided as part of our work and our report will not be provided to the Department of Health. An unidentified summary level report will be provided to the Department of Health to provide an overview of the advisory services we have provided and to communicate key themes and issues being experienced in the sector.

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How do I apply?

Complete the application for business advisory services here.


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Who can apply?

To apply, your business must: 

  • be an approved aged care provider in Australia with a National Approved Provider System (NAPS) ID, and 

  • not be a State Government entity.

Eligibility to receive services under the program will usually be assessed at the approved provider level (i.e the entity that is registered as an approved provider under the Aged Care Act 1997) however if you are a provider that operates on a largely autonomous basis under an 'umbrella' registration you can also apply for assistance.

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Is there a cost?

No. The services are entirely paid for by the Australian Government.

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What do I get out of the services?

PwC will produce a report for your organisation which will summarise the insights obtained throughout the business advisory services, including recommendations to improve the capability of your organisation.

PwC will support you by:


  • helping you to strengthen capability and skills in your business,
  • identifying opportunities for improvement,
  • providing you an action plan to keep improving your business after the service ends, and
  • connecting you with other relevant organisations that can assist you.


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How do I lodge a compliment or complaint?

Any compliments or complaints can be lodged via the form here.

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For assistance with your application, contact us using the below details:

Phone: 1800 290 688

Contact us

David Murphy

David Murphy

Partner, PwC Australia

Tel: +61 2 6271 3514

Ali  Qureshi

Ali Qureshi

Senior Manager, Assurance, PwC Australia

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