FY23 was a challenging year for PwC Australia. A year which unearthed behaviours we are not proud of and threw into question our governance, culture and accountability practices. A year which made us all stop and take stock.
It was a year defined by the revelation that a number of now former partners had failed in their professional, ethical or leadership responsibilities, with respect to the misuse of confidential Treasury information.
Yet, it will also be remembered as the year significant action was taken, in order to reset.
We are deeply sorry to our people, our clients and the communities we work in. We are sorry for our failings and for the culture that allowed these behaviors to go unchecked for many years. We are committed to taking the actions required to rebuild trust.
In May 2023, we commissioned Dr Ziggy Switkowski AO to conduct an independent review of our governance, culture and accountability. Based on our reflections on the recommendations made in the Independent Review, we have developed five key Commitments to Change and a comprehensive Action Plan that provides a roadmap to becoming the leading professional services firm.
The Independent Review found a distinction between past leadership failures and the high quality of the work our people continue to provide for our clients every day. It is this internal capability we will draw from, as we seek to become the leading professional services firm, built on the highest ethical and professional standards with integrity at our core, a firm that delivers purposeful and sustained outcomes in everything we do.
PwC Australia is putting transparency at its core as we seek to re-earn trust with our clients and stakeholders. We have shown this already with the public release of the Review, our Management Response and Action Plan as well as our Statement of Facts. Our Transparency Report is yet another example, as it publicly details our performance in FY23 across four key areas; Principles of Governance, People, Prosperity and Planet. In some instances, we have provided more current information, to reflect the important findings of the Independent Review.
Our actions over the past several months reflect our desire to right the wrongs of the past and set ourselves up for the standards and expectations we must meet. These include the appointment of new leadership, the exiting of partners who were found to have been involved in confidentiality breaches, or who failed in their professional, ethical or leadership responsibilities, and the divestment of our government advisory business.
On 1 September we also released our financial results, which are covered in this report. Despite the challenging final quarter of the year, the firm continued to invest in our hard-working people. In addition to making incentive payments and increasing fixed total remuneration, we delivered learning and development opportunities and maintained a focus on diversity, inclusion and wellbeing.
Of these people, I wish to recognise the 1,496 partners and staff who as at 8th November transferred to Scyne Advisory, following the divestment of our government advisory business to Allegro Funds. As a firm, we thank each of them for their commitment, dedication and contribution during their time at PwC Australia and wish them all the best in this next chapter.
Following the Independent Review and the commitments made in our Management Response and Action Plan, we are reviewing our firm's governance and risk management. We reference this in our Principles of Governance Chapter in this Report and further information will be shared as we progress.
Throughout FY23 we continued to progress on a range of other metrics and initiatives related to our environmental and social commitments, including our transition to net zero, progress on modern slavery, work in the community, driving reconciliation and investing in responsible technology. These are an important part of ensuring our purpose and values are at the core of everything we do.
While the past months have been enormously challenging, I am immensely proud of the dedication and resilience shown by our people. We are moving as quickly as possible towards our goals, however, we recognise that meaningful change will take time, and we are committed to getting this right.
On behalf of everyone at PwC Australia, we extend our deep thanks to our clients for sticking with us through this challenging period.
From the top down, we are committed to rebuilding and re-earning the trust of our stakeholders.
This is our promise to our people, our clients and our communities.
1 Metrics shown on this page are as at 30 June 2023 and do not reflect the divestment of our government advisory business to Allegro Funds which occurred on 8 November 2023. 2 People numbers related to the divestment of our government advisory business are provided in the People chapter. 3 Results from our ‘Global Mojo’ Survey conducted in May FY23. 4 Unless otherwise stated Diverse Cultural Background (DCB) refers to non-European DCB, defined as being from a non-Anglo-Celtic or non-European background. For the purposes of reporting we rely on the self-disclosure of our people. 5 Refer to page 21 for full details of Australian revenue. 6 In FY22 we made record incentive payments as a result of our strong financial performance. The FY23 total annual performance incentive payments to employees is an increase of 31% compared to FY21 total annual performance incentive payments of $36M. 7 To allow a relative comparison with our FY19 base year emissions, figure includes scope 1 and 2 emissions, and scope 3 business travel emissions only.
In May 2023, following a breach of PwC values and policies, Dr Ziggy Switkowski AO was commissioned by PwC Australia to conduct an independent review of our governance, culture and accountability.
PwC Australia has accepted and will implement the Independent Review’s recommendations, as detailed in our Management Response and Action Plan. We know this is a critically important step to re-earn trust.
Our people are central to everything we do at PwC. From the top down, we are committed to rebuilding and re-earning their trust. This includes prioritising people’s health and wellbeing, giving them access to challenging and purposeful work, and opportunities to develop and grow their careers. We are also striving to improve our culture and Dr Switkowski’s Independent Review of our firm’s governance, culture and accountability includes recommendations on how we put our purpose and values at the core of everything we do.
On 1 September, we published our full year financial results for 2023. We reported underlying revenue growth of 10%, while profit remained flat year-on-year against the backdrop of the challenges faced by the business in the last quarter.
Through our financial performance, business operations and client services, we deliver measurable contributions to Australia's economic prosperity, including job creation, new innovations, skills and leadership development.
We are committed to taking steps to achieve a net zero and nature positive future. This includes taking action on climate change, in line with our commitment to achieve net zero greenhouse gas emissions.
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