Our client
University of Melbourne.
The requirement
The University of Melbourne sought help to draft and implement a wide-ranging business improvement program, which would:
- benchmark best-practice business processes and systems
- reduce complexity
- increase productivity in business operations.
Our approach
This project entailed:
- analysing the university’s existing business and administrative systems
- developing a business improvement plan and transition roadmap
- developing an implementation framework
- supporting change leaders so that they could deliver outcomes
- deploying communications and change management strategies to manage stakeholders and minimise disruption to university operations and staff
- supporting the university through the implementation process.
The outcome
Benefits to the university included:
- a simplified, focused and client-oriented administrative function with best-practice service delivery
- clarity in roles, accountabilities and governance mechanisms between and within central and academic divisions
- efficiency and cost accountability within divisions
- a sustainable reduction in administrative overheads, releasing funds that can be re-directed to the university’s core business of teaching, learning and research
- elimination of services and costs not central to the university’s strategic agenda
- less fragmentation and duplication of service delivery across divisions
- potential savings of $70 million from back-office transformation.