Business improvement program

Our client

University of Melbourne.

The requirement

The University of Melbourne sought help to draft and implement a wide-ranging business improvement program, which would:

  • benchmark best-practice business processes and systems
  • reduce complexity
  • increase productivity in business operations.

Our approach

This project entailed:

  • analysing the university’s existing business and administrative systems
  • developing a business improvement plan and transition roadmap
  • developing an implementation framework
  • supporting change leaders so that they could deliver outcomes
  • deploying communications and change management strategies to manage stakeholders and minimise disruption to university operations and staff
  • supporting the university through the implementation process.

The outcome

Benefits to the university included:

  • a simplified, focused and client-oriented administrative function with best-practice service delivery
  • clarity in roles, accountabilities and governance mechanisms between and within central and academic divisions
  • efficiency and cost accountability within divisions
  • a sustainable reduction in administrative overheads, releasing funds that can be re-directed to the university’s core business of teaching, learning and research
  • elimination of services and costs not central to the university’s strategic agenda
  • less fragmentation and duplication of service delivery across divisions
  • potential savings of $70 million from back-office transformation.

Contact us

Tom Bowden

Tom Bowden

Chief Transformation Officer, PwC Australia

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