Business improvement program

Our client

University of Melbourne.

The requirement

The University of Melbourne sought help to draft and implement a wide-ranging business improvement program, which would:

• benchmark best-practice business processes and systems
• reduce complexity
• increase productivity in business operations.

Our approach

This project entailed:

• analysing the university’s existing business and administrative systems
• developing a business improvement plan and transition roadmap
• developing an implementation framework
• supporting change leaders so that they could deliver outcomes
• deploying communications and change management strategies to manage stakeholders and minimise disruption to university operations and staff
• supporting the university through the implementation process.

The outcome

Benefits to the university included:

• a simplified, focused and client-oriented administrative function with best-practice service delivery
• clarity in roles, accountabilities and governance mechanisms between and within central and academic divisions
• efficiency and cost accountability within divisions
• a sustainable reduction in administrative overheads, releasing funds that can be re-directed to the university’s core business of teaching, learning and research
• elimination of services and costs not central to the university’s strategic agenda
• less fragmentation and duplication of service delivery across divisions
• potential savings of $70 million from back-office transformation.