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Customer behaviour and expectations continue to evolve.
PwC Australia’s Customer Banking Survey 2021 looks at what customers value most, how behaviour has changed over a 12-month period and the degree of trust and openness customers have towards banking with technology companies. We also explore what banks must do to deliver greater value to customers at the point where human meets digital.Download PwC Australia's insights
of Australians agree they will always want to interact with a real person for at least some of their banking needs
of Australians say that when it comes to choosing a bank for a financial product or service that ‘having the most up-to-date technology is important’
of millennials aged 25-42 are likely to explore new products and services in the next 12 months