No Match Found
Shared services have long been the backbone of everyday business. They underpin an organisation’s day-to-day operations and enable effective delivery to clients and customers. However, as the world becomes more technology-driven, it’s time to evolve these services once again. It means becoming more data-driven, intelligence and service-orientated than ever before and creating a fully integrated service model that enables unprecedented operational benefits. It means evolving to Digital GBS.
of CEOs are planning ‘operational efficiencies’ to drive revenue growth in the next 12 months
of CEOs agree that AI will significantly change the way they do business in the next five years
of failed digital transformations are due to a lack of user adoption and behavioural change
of CEOs say they are clear about how RPA and AI can improve the client experience
Digital GBS introduces a Transform function into the Shared Service Organisation that runs alongside functional Service Delivery teams and Performance management teams. This function focuses on improving the end to end processes and overall customer experience. It means introducing new technologies like process mining and intelligence that bring a data driven approach to process improvement, new roles and digital capabilities and agile methodologies to be able to ramp up squads to deliver on identified opportunities.
Moving to a fully integrated service model enables operational benefits that can resolve inefficient and fragmented processes, decentralised operations, lack of scale for investment, poor customer focus and inefficient customer service. This changes the equation, as Digital GBS is not just driving efficiency but now also a value creation opportunity.
Where human meets digital, BHP has transformed its shared services model into a single operating business, organised by end-to-end processes that connect value chain processes to lift operational productivity and efficiency.
PwC offers an integrated proposition that is a complete service offering for clients. From strategy to execution, it is a genuine end-to-end transformation across the business. We combine functional Digital GBS expertise with real-world capability to bring our offering to life.
Our Connected Digital Enterprise (CDE) solution brings together a range of assets and digital platforms to drive Digital GBS Service Transformation.
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Signavio 2021 Partner of the Year.
This award recognises the sustained outcomes delivered through pairing PwC’s industry and digital transformation experiences with SAP’s advanced suite of solutions.
Build a working POC pilot for an end to end (E2E) process. PwC works with you to build the POC using process modeling and intelligence, leveraging our adaptors into your ERP system to demonstrate how Digital GBS can identify and start to deliver on value and business outcomes. This short engagement will deliver:
Your Digital GBS strategy
Outline of the high level operating and interaction model, highlighting skills and capabilities required
A draft transition strategy, roadmap and business case for your Digital GBS
For organisations who are advanced in their thinking, PwC is able to design and build your Service Transformation capability within your GBS. This would include:
PwC utilise our onshore and offshore resources to do this work and can provide very competitive rates. This is a quick and cost effective way for your Digital GBS organisation to start delivering value.