The PwC Salesforce World Tour Experience
Imagine a day filled with inspiring keynote speeches from industry leaders, a plethora of breakout sessions to showcase the secrets of success, and a vibrant ‘campground’ floor buzzing with the latest cutting-edge technology. Welcome to our playback of Salesforce World Tour in Sydney 2023!
PwC was proud to be a top tier Innovator Sponsor at World Tour this year. Our team enjoyed some prime real estate on the Campground floor, allowing us to treat visitors to our customised booth with a fully immersive experience on how PwC does things differently.
Our community of solvers took visitors through the different pillars of what our ‘reimagined digital landscape of the future’ looks like, and how PwC transforms organisations in more meaningful, profitable and customer-centric ways. At the heart of our booth was the message of ‘Better Together’, where our scribe extraordinaire live-painted attendee’s responses to the prompt “What does #BetterTogether mean to you?”.
The resulting canvas brought to life how this central theme is woven into everything we do at PwC! We keep an open mindset, combine our different strengths to create better results,and build trust through technology.
In and amongst all this activity was the main keynote where Salesforce unveiled their Customer Playbook.
Here were some of our biggest takeaways:
PwC is a global strategic alliance partner with Salesforce. This empowers us to help you to transform your organisation with our expertise in strategy, business, industry analytics, and digital transformation – all combined with technology powered by Salesforce.
- Create a Customer360. Having a single view of your customer is critical to creating personalised experiences. It enables you to better understand your customer behaviours and interactions across multiple touchpoints, and opens you up to the key insights needed to create experiences that truly resonate. Learn more about PwC’s strategies in elevating customer experience here.
- Build simple and automate. Make the most out of your technology investments by building low code and scalable solutions whilst automating your workflows for maximised efficiencies.
- Keep your customers as the first priority. Any organisation can become a ‘customer company’ by simply putting customers at the heart of their operations. By making this choice, you can build stronger relationships and provide tailored experiences to ultimately drive greater growth and success for your customers.
As the curtains draw on World Tour, we reflect on and are excited to leverage the insights gained to build better relationships, create more customer-centric businesses and drive growth for our clients.
Whether you are looking to start or have already started your Salesforce journey, PwC is a leading partner in this ecosystem and has deep expertise, global reach and industry specialisations to help transform your business and make it a customer company using the #1 CRM platform.
Find out more about our Alliance with Salesforce here.
