PwC and Salesforce

We connect you to your customers using the latest innovations in data analytics and social, mobile and cloud technologies.

Enhancing customer experience through innovative technologies

Your customers expect access on any device, anywhere, anytime; they expect a customised experience based on their personal preferences. To meet these expectations, more and more savvy businesses are using social, mobile and cloud technologies.

We know your business. We know your customers. We know Salesforce. Let’s talk.

How we can help

PwC is a global strategic alliance partner with Salesforce. This empowers us to help you to transform your organisation with our expertise in strategy, business, industry analytics, and digital transformation – all combined with technology powered by Salesforce.

Here's what we can help you to do:

  • enhance your connection with customers by developing a cloud-based customer engagement strategy to boost productivity and keep pace in a customer-centric digital world
  • harness data from sales, service and marketing and use cloud-based analytics to improve decision-making and customer experience
  • empower internal teams to collaborate, share ideas, set goals and drive deals
  • create powerful interactive communities to improve communication with partners and customers.

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Custom solutions powered by Salesforce

FullForce Solutions

Always on Workforce

PwC's Always On Workforce solution helps employees discover, engage and collaborate—boosting employee satisfaction, productivity and innovation throughout the entire work lifecycle.

SmartAgent for Healthcare

PwC’s SmartAgent for Healthcare solution helps health plans deliver seamless, integrated customer support to members. The solution enables customer service agents to leverage box workflows and call scripts to increase their efficiency in resolving member inquiries.

Patient Digital Care

PwC Patient Digital Care is an intuitive, easy-to-use portal that enables providers to extend care beyond the office visit to easily deliver personalised information, services, and support to patients throughout the treatment cycle.

Sales and Marketing Excellence

PwC’s Sales and Marketing Excellence Solution is an end-to-end process solution from initial inquiry to order, all on a single platform. It provides a seamlessly integrated capability from sales through service that can help you improve speed and efficiency, turn insights into action, and increase customer loyalty.

Retail Clienteling

PwC’s Retail Clienteling Solution is a cloud-based platform that helps retailers deliver a differentiated, personalised, and seamless experience to their customer. It integrates with the hardware and/or legacy applications retailers need to run their business.

Wealth Management 2.0

PwC’s Wealth Management solution improves a wealth manager’s experience, productivity, and efficiency by providing a 360˚ customer view. It helps wealth managers advise their clients and select the right investment products.


Lightning Bolt Accelerators

Employee Service Platform: On-Boarding and Self Service

PwC’s Onboarding and Self-Service Solution is an employee engagement solution that enables a company’s workforce to find any information they need.

Employee Service Platform: Pre-Boarding

PwC’s Pre-Boarding Solution guides newly hired employees through an intuitive pre-boarding process.

Employee Service Platform: Recruiting

PwC’s Recruiting Solution uses predictive and artificial intelligence to create a single destination for HR teams to manage all of their recruiting processes.

Source to Pay

PwC’s Source to Pay is a cloud-based integrated solution that facilitates collaboration and increases relationship visibility between suppliers and buyers with intuitive, self-service capabilities for suppliers in a central location.

Supplier Marketing Community

PwC’s Supplier Marketing Community is a user-friendly solution leveraging Salesforce Communities. It provides suppliers a “one stop shop” for personalised, real-time marketing campaign information.


Spotlight on Aged Care

We work with Australia’s health & aged care organisations as they transform their organisations to put residents, customers, and patients at the centre of their services.

We combine business and strategy, award-winning solutions powered by Salesforce, and our experience in aged care to improve non-clinical services and quality of care control which will enable customer-led growth.

Find out how



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Success stories


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Case study: St John of God

Today's patients expect more from their healthcare providers. See how St John of God are redefining the patient experience.


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How St John of God Hospital redefined patient centric care

PwC and Salesforce re-imagined existing processes to solve St John of God’s business needs.


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2017 Consulting Partner Innovation Award - Retail and Travel & Transportation

PwC wins Community Partner Innovation Award at Dreamforce 2016

PwC wins Retail Partner Innovation Award at Dreamforce 2016

Contact us

David  Tan

David Tan

National Salesforce Lead, PwC Australia

Tel: +61 (2) 8266 2879

Marvin Slocombe

Marvin Slocombe

Partner, PwC Australia

Tel: +61 2 8266 4006

Holly King

Holly King

Partner, PwC Australia

Tel: +61 (2) 8266 3105

Wendy  Saint Ruth

Wendy Saint Ruth

Partner, PwC Australia

Tel: +61 (2) 8266 1982

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