Multi-channel myth: What customers really want. Determining what’s most important to your most important customers. Balancing customer convenience and business value. How to integrate and ‘bring it all together’.
Connected Banking: connecting and engaging with tomorrow's customer…today Our report explores what banks and financial institutions need to do in order to keep pace with the ever-evolving and demanding customer.
Connected Retail: connecting and engaging with tomorrow's customer…today Explore our latest insights in PwC’s Connected Retail series.
Consumer Lending Experience Radar 2015: Understanding today's empowered borrower What you need to know about today's borrower.
Consumer Intelligence Series The Consumer Intelligence Series is PwC's ongoing consumer focused research through which we gain directional insights on consumer attitudes and behaviors in the rapidly changing media and technology landscape.
Transforming the citizen experience, One Stop Shop for public services Transforming service delivery through a 'One Stop Shop', gives citizens and customers a single access point to information and service transactions.
Is 2016 the year of the Robot? Customer expectations while lowering costs and risks. Leading organisations are turning to Robotic Process Automation to achieve this.
Customer We help our clients design outside-in customer strategies which develop value propositions that address customers’ underlying needs and desired outcomes. And we help ensure it all is underpinned by analytics, state-of-the-art experience design, and technology to build differentiated experiences that align with your core brand promise. Find out more