Create unique customer experiences
PwC commissioned Forrester Consulting to evaluate the state of global CX today and the capabilities required to reimagine and execute the customer experience of the future. Our findings suggest that organisations need to make big changes to thrive in this new reality.
Organisations today are looking for ways to radically overhaul their business processes to meet high customer expectations while lowering costs and risks.
Our report explores what banks and financial institutions need to do in order to keep pace and engage with ever-evolving customers in a digital world.
In our Connected Retail series we explore what the customer experience might look like in the near future with retailers needing to be able to 'connect' the dots through technology and their own existing systems to offer a far superior customer experience.
We asked borrowers about their expectations for auto, home, student and personal loan lenders.
Through our expansive industry experience within PwC, we help create integrated, end-to-end digital solutions from strategy and innovation through to execution to solve our clients’ most complex business challenges.
Technology is an important enabler of business transformation. To assist you in getting value from technology investments, we bring together the skills to deliver improvements in processes, as well as the knowledge in IT strategy, IT architecture and design, enterprise applications, sourcing, project management and IT operations management.
Adam Lai
Partner, PwC Australia
Tel: +61 2 8266 6388
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