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Commissioning and Delivery Reform

Helping you deliver real outcomes for your customers, citizens and communities

Leading thinkers in commissioning, contestability and delivery reform

Our team helps navigate service delivery reform at the intersection between government, not-for-profit, and private sectors for the delivery of better outcomes. 

We are leading thinkers in commissioning, bringing a dedicated team of experts with diverse front-line experience in the government and non-government sectors. We work across a variety of sectors including health and human services, justice, transport and social infrastructure.

Our services span all stages and activities of the commissioning and service delivery lifecycle. This includes project support, conducting needs assessment, service and program design, contestability analysis, contracting, delivery reform and support, market management and outcomes evaluation.

What we do

  • Building commissioning excellence and capability within your organisation.

  • Supporting the delivery of commissioning initiatives through training and workshops, market analysis, and strategy development. 

  • Transitioning service delivery from the government to the non-government sector.

  • Supporting the development of collaborative arrangements with the government/non-government sectors.

  • Developing the supporting instruments which enable effective commissioning, such as contracts, partnership agreements, and tender responses and evaluation.

  • Preparing your organisation to anticipate and adapt to new and emerging requirements imposed by commissioners, and changing consumer expectations.
  • Supporting organisational sustainability through cost optimisation, project management and operating model reviews.
  • Identifying and communicating  the impact of programs and services  by developing business cases, outcome frameworks, and undertaking evaluations.



Contact us

Joe Short

Partner, Integrated Infrastructure, Infrastructure Advisory, PwC Australia

Tel: +61 407 022 597

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