PwC launches new certification service to help build trust and confidence

14 March

PwC Australia has today launched a new Certification and Compliance service as the firm expands into the quality assurance market.

The new service, which will sit within the firm’s Assurance business, offers certification against ISO (International Organization for Standardization) standards, compliance audits for organisations with multiple operating sites and training in ISO management systems.

Assurance Managing Partner Matt Graham says:

“With trust in business in decline, organisations worldwide are looking at how they can reverse this trend, demonstrate quality and build confidence in their products, services and systems. Demonstrating compliance with industry, global and local standards is one of the ways they can do this.

“This is reflected in the rising number of ISO certificates issued globally over the past few years, particularly in Asia, and the continuing emergence of new standards for example around food safety and information security.

“However, what we’ve been hearing from our clients is that often the journey to certification is overwhelming, fragmented and complex.

“We’ve spent the past year building our new offering based on this feedback, so we can offer a more streamlined, consistent and transparent experience that not only provides confidence in results, but also data-driven insights to help improve business performance.”

“Ultimately we want to flip the idea that certification and compliance is simply about being handed a report card from an auditor on what needs fixing. We want to engage our clients in conversation around interesting findings we’ve discovered about their business that could help their growth and efficiency.”

In addition to standards certification, Mr Graham explains that PwC can now work with organisations to perform compliance audits across multiple locations.

“We’ve also had broader discussions with our clients around other compliance challenges they’re facing. Beyond certification, we’ve also developed a data-enabled, multi-site assurance service that is perfect for retailers, franchisors, banks, government entities and others in highly regulated industries who are looking for greater confidence and deeper insight about their operations that are often dispersed around the country.

Mr Graham said PwC is optimistic about the growth of the business:

“Despite us entering a relatively mature market, certification and compliance will always be relevant for our clients because of the critical role it plays in their operations, strategy and their reputation.

“But what’s key for boards and executive teams is that these processes go beyond just a tick of approval - and provide them both with confidence and insights. That’s our point of difference, and it’s a compelling one.

“We also believe there’s great potential in the food safety space as quality expectations continue to rise in Asia, our largest export market, and with the introduction of the FDA Food Safety Modernization Act in the US which has been described as the most sweeping industry reform in the past 70 years.

“We have a specialist food trust team on board to help the Australian food industry meet these changing demands.

“I am really excited about what this opportunity means for the firm as we start to build our presence in part of the assurance market that we have not historically tapped into.”

Notes to editor:

PwC Australia received accreditation from JAS-ANZ (Joint Accreditation System of Australia and New Zealand) in January to certify organisations against Quality, Environmental and Occupational Health & Safety ISO standards

PwC’s Certification and Compliance services include:
- Certification against international ISO standards
- Compliance audits across multiple sites for example retail stores, franchises, bank branches, dealerships, factories, mines, government entities
- Training in ISO management systems

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Lucy Davis

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