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Residential aged care providers & NDIS

What do you need to know?

From 1 December 2020, residential aged care (RAC) providers delivering support to NDIS participants are now classed as Registered NDIS Providers.

Find out what you need to know 

RAC providers who support NDIS participants are now required to meet the obligations of the National Disability Insurance Scheme Act 2013 (NDIS Act) and the NDIS (Provider Registration and Practice Standards) Rules 2018. As part of these obligations and their condition of registration, affected RAC providers will need to undergo a third-party audit against the NDIS Practice Standards.

What is the change for RAC providers?

Previously, RAC providers supporting NDIS participants did not have to be registered with the NDIS Commission. This exemption was due to expire on 30 June 2020, however, due to the COVID-19 pandemic, the exemption was extended to 30 November 2020. From 1 December 2020, those RACs are now considered Registered NDIS Providers.

Who does this affect?

All RAC providers delivering support to NDIS participants will require registration and those that are currently already delivering support automatically registered from 1 December 2020.

How can PwC Certification Services assist?

It is important to understand where your organisation is at in meeting its current and transitional obligations as a Registered NDIS Provider and be aware of the dual systems you will be working within to ensure the highest quality and safety of care and support.

PwC Certification Services is an NDIS Approved Quality Auditor (AQA) with the NDIS Commission. We have extensive experience in the disability sector with an equally extensively skilled workforce ready to deploy across each state/territory. Our capabilities span aged care, disability, health, clinical, positive behaviour support, and restrictive practice.

Please contact one of our team members today to learn more about how we can help you along your journey as a Registered NDIS Provider. 

What should RAC providers do now? 

RAC providers should:

  • Ensure they have received a Certificate of Registration from the NDIS Commission which details their period of registration, the renewal date, and any conditions of registration
  • Review the transitional requirements, identifying whether there are any gaps in processes and systems, and outline what measures will be implemented during the transition
  • Understand their obligations and conditions of registration as an NDIS registered provider, including the rules, legislation, policies, and guidelines in place under the scheme
  • Perform a gap review of their existing policies, procedures, and systems against the NDIS Practice Standards and applicable rules, identifying the current level of compliance and any new requirements to be met
  • Develop and/or update policies, procedures, and systems to meet the new requirements and include progress in a continual improvement plan
  • Communicate with their workforce to ensure they are aware of the changes and how any measures are being implemented, including the need to complete the mandatory NDIS Worker Orientation Module
  • Engage an NDIS Approved Quality Auditor for their audit at least six (6) months before the registration renewal date to allow for time for scheduling of the audit and the conduct of both a stage 1 (desktop review type audit) and stage 2 (on-site) audit

Contact us

Isil Uysun

Isil Uysun

Partner, Sydney, PwC Australia

Tel: +61 409 523 777

Alicia Clarke

Alicia Clarke

Partner, Brisbane, PwC Australia

Tel: +61 407 964 089

Bec Auld

Bec Auld

Manager, Sydney, PwC Australia

Tel: +61 407 303 326

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Sarah Butler

Sarah Butler

NSW Government and Global Health Services Leader, PwC Australia

Tel: +61 412 474 706

Nathan Schlesinger

Nathan Schlesinger

National Health & Wellbeing Leader, PwC Australia

Tel: +61 2 8266 0990

John Forsythe

John Forsythe

Partner, PwC Australia

Tel: +61 438 655 011

Stuart Babbage

Stuart Babbage

Partner, PwC Australia

Tel: +61 2 6271 3021

Tricia Tebbutt

Tricia Tebbutt

Partner, PwC Australia

Tel: +61 7 3257 5152

Ben Fielding

Ben Fielding

Lead Partner, Health & Wellbeing ESG, PwC Australia

Tel: +61 409 037 948

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