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In response to the Royal Commission into Aged Care Quality and Safety, the Australian Government aims to improve choice and transparency for senior Australians and elevate the quality and safety of care provided across the sector through fostering investment and innovation by providers, and boosting their overall resilience. The aged care workforce is a vital component to ensuring providers are able to deliver high quality, safe and respectful care.
To support this aim, Australian Government announced funding to deliver Workforce advisory services (WAS) as part of the 2021-22 Federal Budget. The WAS also aligns with the broader Australian Government priorities to increase workforce skills and capabilities, especially in the aged care industry.
PwC has been commissioned by the Department of Health to deliver the confidential and free WAS to the aged care industry alongside the Business advisory services (BAS) program.
PwC is here to support and help you improve the engagement and management of your workforce. The process for the Workforce advisory services (WAS) is outlined below, but feel free to contact us at any stage.
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Yes. All data and information you provide to us will be retained securely. The application form is hosted on Qualtrics, which is a secure hosting platform based in the United States (refer to their security statement here for further details). Successful applicants will be requested to provide us with additional data and information to inform our analysis. This data and information will be provided through and held (for the duration of the services) in Data Kit and based in Australia.
No. Your report will only be seen by your organisation and PwC.
Your application information will be provided to the Department of Health for the Department to decide which applications should go forward. However, any other information provided as part of our work and our report will not be provided to the Department of Health. An unidentified summary level report will be provided to the Department of Health to provide an overview of the advisory services we have provided and to communicate key themes and issues being experienced in the sector.
No. The services are entirely paid for by the Australian Government.
To apply, your business must:
be an approved aged care provider in Australia with a National Approved Provider System (NAPS) ID, and
not be a State Government entity.
Eligibility to receive services under the program will usually be assessed at the approved provider level (i.e the entity that is registered as an approved provider under the Aged Care Act 1997) however if you are a provider that operates on a largely autonomous basis under an 'umbrella' registration you can also apply for assistance. In addition, we will work with you to meet PwC's further acceptance criteria (such as checks against pre-existing relationships).
If you choose not to provide the information we request, this will limit the amount of analysis we can conduct, and as a result, will limit the amount of advice we can provide you with. If the requests are too daunting, feel free to reach out to us, and we can help you work through it.
No, we acknowledge that each provider has a number of activities taking place at once, and that you may need to spend your time elsewhere. The workforce advisory services will be available through to 30 June 2023. Please note, we may be required to prioritise providers in the program to ensure the providers in the greatest need receive support in a timely manner.
Following the workshop, if we have all the information we require, we anticipate that your report should be ready in about four weeks.
As part of Data Kit, we will be maintaining an up to date list of all the Commonwealth support programs available to providers that may assist you with the implementation of recommendations.