Expansion of quality indicators for residential aged care
Project overview
A consortium consisting of PricewaterhouseCoopers, the Centre for Health Services Research at the University of Queensland and the Registry of Senior Australians has been engaged by the Australian Government Department of Health (the Department) to assist in the further expansion of the National Aged Care Mandatory Quality Indicator Program.
The QI Program was launched on 1 July 2019 and currently collects quality indicator data from residential aged care services every three months. This data provides an evidence base that can be used to improve the quality of services provided to care recipients. In 2021, the Australian Government announced expansion of the QI Program in:
Residential aged care with additional quality indicators in four critical areas, as well as consumer experience and quality of life measures.
In-home aged care with the introduction of quality indicators in up to five critical areas, as well as consumer experience and quality of life measures.
The expansion of quality indicators for residential aged care project commenced in September 2021. The project will identify, assess and pilot evidence-based quality indicators across four quality of care domains and examine the use of assessment tools for a consumer experience and quality of life (CEQOL) domain.
This project is designed to gather stakeholder views on potential quality of care domains and indicators. The project will include both stakeholder consultations and a six-week quality indicator pilot.
Stakeholder consultations
The residential aged care consultations provided stakeholders with an opportunity to inform the quality of care domains, quality indicators and CEQOL assessment tools for piloting, and guide the future expansion of the QI Program. Feedback was sought from a broad range of stakeholders via virtual and written consultations between 15 November and 17 December 2021.
Consultation materials
You will be able to view and download the consultation materials below:
Quality indicator pilot
A six-week pilot will commence in March 2022 to test the selected quality indicators and CEQOL assessment tools. The pilot is an opportunity for residential aged care services to demonstrate their commitment to quality improvement and innovation prior to the further expansion of the QI Program. Additional information about the pilot dates and times will be made available over the coming months.
To express your interest in participating in the pilot, please complete the Expression of interest in the quality indicator pilot form.
Contacts for the quality indicators for residential aged care project
If you have any questions, please contact the project team via QIpilotresidentialcare@au.pwc.com
Residential Aged Care Reports
Contact us
Sarah Butler
NSW Government and Global Health Services Leader, PwC Australia
Tel: +61 412 474 706
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