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Expansion of quality indicators for residential aged care

Project overview

A consortium consisting of PricewaterhouseCoopers, the Centre for Health Services Research at the University of Queensland and the Registry of Senior Australians has been engaged by the Australian Government Department of Health (the Department) to assist in the further expansion of the National Aged Care Mandatory Quality Indicator Program. 

The QI Program was launched on 1 July 2019 and currently collects quality indicator data from residential aged care services every three months. This data provides an evidence base that can be used to improve the quality of services provided to care recipients. In 2021, the Australian Government announced expansion of the QI Program in: 

  • Residential aged care with additional quality indicators in four critical areas, as well as consumer experience and quality of life measures.

  • In-home aged care with the introduction of quality indicators in up to five critical areas, as well as consumer experience and quality of life measures. 

The expansion of quality indicators for residential aged care project commenced in September 2021. The project will identify, assess and pilot evidence-based quality indicators across four quality of care domains and examine the use of assessment tools for a consumer experience and quality of life (CEQOL) domain. 

This project is designed to gather stakeholder views on potential quality of care domains and indicators. The project will include both stakeholder consultations and a six-week quality indicator pilot.

Link to QI Program

Stakeholder consultations

The residential aged care consultations provided stakeholders with an opportunity to inform the quality of care domains, quality indicators and CEQOL assessment tools for piloting, and guide the future expansion of the QI Program. Feedback was sought from a broad range of stakeholders via virtual and written consultations between 15 November and 17 December 2021. 

Consultation materials

You will be able to view and download the consultation materials below:

Quality indicator pilot 

A six-week residential aged care pilot will commence on 21 March 2022 to test quality indicators in the following four domains, as well as two measures of consumer experience and quality of life:  

  • Activities of daily living (ADL): Percentage of care recipients whose ADL function has declined
  • Continence: Percentage of care recipients with incontinence associated dermatitis  
  • Hospitalisations: Percentage of care recipients who presented to hospital
  • Workforce: Percentage of staff turnover
  • Consumer experience: Percentage of care recipients who report good or excellent experience of the service  
  • Quality of life: Percentage of care recipients who report good or excellent quality of life

Pilot participation is an opportunity for residential aged services to trial the quality indicators, demonstrate their commitment to quality improvement, and provide crucial feedback to inform the future of the QI Program.  

To register for the upcoming pilot and to receive additional information to support your participation please contact the project team on the email address below.

Contacts for the quality indicators for residential aged care project

If you have any questions, please contact the project team via QIpilotresidentialcare@au.pwc.com

Marty Jovic

Partner, Health & Wellbeing, PwC Australia

+61 410 547 474

Email

Nicola Lynch

Partner, Health & Wellbeing, Assurance, PwC Australia

+61 425 147 707

Email

Christopher Ladds

Director, Health & Wellbeing, PwC Australia

+61 409 764 577

Email