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Expansion of quality indicators for residential aged care

Project overview

A consortium consisting of PricewaterhouseCoopers, the Centre for Health Services Research at the University of Queensland and the Registry of Senior Australians has been engaged by the Australian Government Department of Health (the Department) to assist in the further expansion of the National Aged Care Mandatory Quality Indicator Program. 

The QI Program was launched on 1 July 2019 and currently collects quality indicator data from residential aged care services every three months. This data provides an evidence base that can be used to improve the quality of services provided to care recipients. In 2021, the Australian Government announced expansion of the QI Program in: 

  • Residential aged care with additional quality indicators in four critical areas, as well as consumer experience and quality of life measures.

  • In-home aged care with the introduction of quality indicators in up to five critical areas, as well as consumer experience and quality of life measures. 

The expansion of quality indicators for residential aged care project commenced in September 2021. The project will identify, assess and pilot evidence-based quality indicators across four quality of care domains and examine the use of assessment tools for a consumer experience and quality of life (CEQOL) domain. 

This project is designed to gather stakeholder views on potential quality of care domains and indicators. The project will include both stakeholder consultations and a six-week quality indicator pilot.

Link to QI Program

Stakeholder consultations

The residential aged care consultations provided stakeholders with an opportunity to inform the quality of care domains, quality indicators and CEQOL assessment tools for piloting, and guide the future expansion of the QI Program. Feedback was sought from a broad range of stakeholders via virtual and written consultations between 15 November and 17 December 2021. 

Consultation materials

You will be able to view and download the consultation materials below:

Quality indicator pilot 

A six-week pilot will commence in March 2022 to test the selected quality indicators and CEQOL assessment tools. The pilot is an opportunity for residential aged care services to demonstrate their commitment to quality improvement and innovation prior to the further expansion of the QI Program. Additional information about the pilot dates and times will be made available over the coming months. 

To express your interest in participating in the pilot, please complete the Expression of interest in the quality indicator pilot form.

Expression of interest in the quality indicator pilot

Contacts for the quality indicators for residential aged care project

If you have any questions, please contact the project team via QIpilotresidentialcare@au.pwc.com

Marty Jovic

Partner, Health & Wellbeing, PwC Australia

+61 410 547 474

Email

Nicola Lynch

Partner, Health & Wellbeing, Assurance, PwC Australia

+61 425 147 707

Email

Luke Mitchell

Director, Health & Wellbeing, PwC Australia

+61 411 951 691

Email

Contact us

Sarah Butler

Sarah Butler

NSW Government and Global Health Services Leader, PwC Australia

Tel: +61 412 474 706

Nathan Schlesinger

Nathan Schlesinger

National Health & Wellbeing Leader, PwC Australia

Tel: +61 2 8266 0990

John Forsythe

John Forsythe

Partner, PwC Australia

Tel: +61 438 655 011

Stuart Babbage

Stuart Babbage

Partner, PwC Australia

Tel: +61 2 6271 3021

Tricia Tebbutt

Tricia Tebbutt

Partner, PwC Australia

Tel: +61 7 3257 5152

Ben Fielding

Ben Fielding

Lead Partner, Health & Wellbeing ESG, PwC Australia

Tel: +61 409 037 948

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