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Development of National Aged Care Quality Indicators

Development of quality indicator measures for potential future inclusion in the National Aged Care Mandatory Quality Indicator Program


A consortia of PricewaterhouseCoopers (PwC), the Centre for Health Services Research at the University of Queensland and the Royal Australia College of General Practitioners has been engaged by the Australian Government Department of Health to develop quality indicator (QI) measures for residential aged care services for potential future inclusion in the National Aged Care Mandatory Quality Indicator Program (QI Program).

The PwC consortia has been working to develop two new evidence-based QIs - one relating to falls and fractures and the other medication management, as well as conducting a review of the existing QI Program quality indicators: pressure injuries, use of physical restraint and unplanned weight loss.



Sector consultations on potential QI measures

  • The PwC consortia finalised an evidence review of national and international published and grey literature to identify validated QI measures across the five domains (pressure injuries, use of physical restraint, unplanned weight loss, falls and fractures, and medication management).  

  • From late November to December 2019, written and face-to-face consultations with the aged care sector were held to seek feedback on the potential QIs identified in the evidence review. The consultations also sought sector feedback on the existing QI measures. 


  • The PwC consortia is leading the  implementation of a pilot to test the potential QI measures with a broad group of residential aged care services. The QIs measures selected to pilot have followed broad consultations with the aged care sector and agreement by the Department. 

  • The first pilot cycle has now commenced. The second pilot cycle will commence in mid-April, shortly after the conclusion of the first pilot. 

  • Residential aged care services that would like to participate in the pilot can register by completing the following form: available here

Contacts for the QI program

Partner, Assurance

Director, Economics and Policy

Director, Consulting

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