Ever wondered what the PwC in-house technology team does day-to-day? We had a chat with Sheldon D'souza who, together with his co-workers in IT, helps power PwC with devices and new policies that ensure employees are able to work together more efficiently and effectively to solve problems for their clients.
I work in the Devices/Mobility team – we make sure all staff get the tools they need from tablets, to phones and laptops. A key focus of our work is creating great customer experiences. No matter what the task is, our team makes sure that things work first time and every time - the impact on productivity, efficiency and the person's overall enjoyment in the workplace is huge.
I've always worked in Device Mobility because I'm particularly fascinated by mobile technology. One thing I love about my work is that we have gone ahead with a Bring Your Own Device policy - this means that anyone can bring any brand or model of phone to work and we'll support it. Even smaller companies struggle with this so we are proud to be taking on the challenge and leading the way.
There is a lot of crossover with the Innovation team who work with the Devices team to bring new Augmented Reality (AR) and Virtual Reality (VR) solutions to life. For example, instead of reading a blueprint for a factory, imagine taking a headset and walking through a 3D model of the design! The best thing about it? You end up saving time which can be reinvested elsewhere. Compared to waiting for the design to be built and flying out for an inspection, a technology solution is a much lower environmental impact.
It's exciting times as technology support has evolved from being stuck in the basement. We'll be introducing a new Tech Lounge on the main floor of our new buildings in Sydney and Melbourne that will a feature a state of the art technology showcase. It's not just about playing with VR/AR – it will be a place where we can brainstorm ideas and educate our clients on how technology can impact their business. We believe becoming more hands-on will really help spark new ideas.
It will also be open to our staff - we want our in-house teams to build technology solutions that help them work smarter. The lounge will be a place where they come to learn best practice standards and how to best leverage the technology we have.
PwC introduced this policy to give all employees more flexibility when it comes to their working hours. Our people can now be found working in a café, at home or from an airport and this wouldn’t be possible without technology. Our remote working tools are first class - anything you can access in the office is available anywhere. All email is stored in the cloud so it's across all devices and protected through massive security systems and measures. Everything is put in place to allow you to shape the job around your life. If the tech breaks, flex breaks - so it’s a critical component to delivering wellness and work life balance.
Some of the projects we've run such as the company-wide Google implementation are really setting new standards in the industry. With a workforce of over 7,000 people, our projects are very complicated but we can't afford to be lagging behind in terms of our tools and operating systems. Technology powers everything we do here at PwC and we are always finding new ways to innovate - there is always something new to learn and exciting developments to get involved in!
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