Digital Healthcare Experience

Digital healthcare is disrupting the health industry with the promise of delivering an enhanced patient journey.

Creating unique customer experiences

PwC is combining talent, physical spaces and creative thinking processes to create truly customer-centric solutions in our Digital Health Experience Centre.

It’s an exciting time to fundamentally influence and change the consumer landscape of Australia and we’re passionate about solving complex societal and corporate problems not only in health but across numerous industries. 

The Information Age is over; welcome to the Experience Age

Speak to me as a person. Tailor your offering for my needs. Show me you care about me as a person. Welcome to the Experience Age.

In today's world, technology is acting as a key catalyst to rapidly changing consumer expectations. Consumers are demanding a more personalised, tailored and human experience and in doing so are pushing business to meet these expectations through their own transformational journey via the development of new business models.

Hear about the changing consumer expectations from PwC’s recent Brisbane Digital Experience Centre launch. 


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Explore PwC perspectives

Beyond the smartwatch: How your home could be tracking your health
Visiting the doctor’s clinic could become a rarity as a new wave of connected devices bring healthcare and health monitoring into the home. By Richard Royle.

What the health industry can learn from retail
Healthcare providers are certain of one thing: there will always be patients. They don’t suffer much competition, either. So where’s the incentive to offer a better service? John Riccio looks at how the status quo could change.

Press OK to continue: How digital can transform mental health services
From meditation apps to mood-enhancing gameplay, technology is shoring up mental health services and reaching more people, writes Suji Kanagalingam.

Leverage the lessons of the US to digitise our hospitals
In 2015, the United States had 1,414 digital hospitals. In Australia, there was one. Despite a high standard of healthcare, why is there a delay in transforming Australia’s hospitals?

Healthcare is keeping the fax machine alive
While the rest of modern society clamours to run big-data analyses on their jogging metrics stored on the cloud, one industry remains stuck in the past, and that’s healthcare. Hear more from Richard Royle.


What role will robotics play in hospitals of the future?

Jon Williams, Global Leader, People and Organisation, explores how robotics could transform the healthcare industry from diagnosis to patient experience.

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Contact us

Richard Royle
Partner, Digital Health Leader
Tel: +61 7 3257 5175

John Forsythe
Tel: +61 7 3257 5157

Chris Rogan
Partner, QLD Leader
Tel: +61 7 3257 5152

Dean Dimkin
Tel: +61 7 3257 5088

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