PwC Australia’s response to the novel coronavirus (COVID-19)

Effective 30 March 2020

COVID-19 guidance for our clients, guests, suppliers and contractors

Given the spread of the novel coronavirus (COVID-19) and its declaration by the World Health Organisation (WHO) as a global health pandemic, PwC Australia (PwC and wider network) is taking considered action to ensure the safety, health and wellbeing of our people, clients, guests, suppliers and contractors.

PwC has implemented safeguards that meet official Australian Government COVID-19 guidelines and taken additional steps to minimise impact:


  • Only Australian citizens, permanent residents and immediate family members can travel to Australia. All travellers to Australia are required to self-isolate for 14 days, either at home or in a hotel.
  • If you travel to the Northern Territory, South Australia, Queensland, Tasmania or Western Australia, you are required to undertake mandatory self-isolation for 14 days.

  • PwC domestic travel is limited to critical travel only.

  • PwC has suspended all international business travel.

  • In addition, PwC people who have travelled or transited from any international location, whether for business or personal travel are required to isolate themselves at home (other than for seeking medical care), and monitor their health for 14 days upon return.

  • PwC has advised any of our people who do not feel comfortable travelling domestically at this time that they should not do so, and alternative arrangements will be made.

PwC office restrictions:

  • In line with increased social distancing measures by the Australian Government, from the 26 March, all PwC Australia offices will move to ‘restricted for critical core services only’ until further notice.
  • All PwC offices will only be open for critical meetings, however, requires prior approval before entering the office.


  • Face-to-face meetings should only be held if an in-person meeting is critical. 
  • All internal and external PwC hosted meetings, events and training sessions with 20 or more attendees were cancelled effective Thursday 19 March.  All sessions with 10 people or more were cancelled effective Monday 30 March.
  • For meetings still taking place (under 10 people) only:
    • we have advised our people to exercise caution in meetings (good traffic flow, crowd minimisation, spacing people 1.5 metres apart, no handshaking) with heightened hygiene practices.
    • ensure all invited and registered guests are aware of this public statement prior to meeting.
    • all catering for meetings under 10 is stopped. Water and bottled beverages will continue to be provided (no hot beverages).
    • rooms will be cleaned and sanitised after each meeting.
  • PwC Australia has in place a business continuity management system that is independently assessed and certified to: ISO22301:2012, the International Standard for Business Continuity to reduce the potential impact of a pandemic event on client work.

PwC’s safeguards:

1. Clients, guests, suppliers and contractors visiting PwC offices in Australia

The Australian Government advises that anyone who has travelled internationally or has come into direct contact with a confirmed case of COVID-19 must isolate themselves (other than to seek medical advice) and should monitor their health for 14 days from the date of entry or contact. We ask that our clients, guests, suppliers and contractors follow this advice to ensure their own safety as well as the safety of our other clients, guests, suppliers and contractors, our people and the public.

For PwC clients, guests, suppliers and contractors who have travelled from or transited through any international location in the last 14 days, we ask that you advise your preferred PwC contact and conduct virtual meetings (rather than in person meetings) for 14 days or cancel/defer the meeting.

PwC provides hand sanitisers and disinfectants in all offices to promote a healthy workplace, and we encourage visitors (and our people) to adhere to heightened hygiene practices. If you are feeling unwell when visiting our offices, please make your PwC host or our client Welcome Crew aware so we can support you accordingly.

2. Working with clients to safeguard the health and safety of our people

PwC requests our clients take their own measures to respond to COVID-19, in accordance with official Australian Government COVID-19 guidelines.

If PwC people at client sites are concerned their host client site is not taking reasonably practicable steps to proactively prevent the spread of COVID-19 so far as it is able, PwC has directed our people to speak with their team leader or project director immediately.

If you are an organisation with a suspected or confirmed case of COVID-19 and PwC clients or people may be affected, we ask that you immediately contact your preferred PwC contact or complete the below enquiry form.

3. Clients, guests, suppliers and contractors attending external PwC hosted events

Any PwC Australia meetings or events with clients, guests, suppliers and contractors hosted outside our offices will include the following control:

The COVID-19 is an evolving situation. All of us at PwC are committed to supporting our clients and communities during this time, If you have specific questions, please complete the form below and we will respond within 24 hours.


The COVID-19 is an evolving situation. If you have specific questions, please complete the form below and we will respond within 24 hours.

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PwC Australia

General enquiries, PwC Australia

Tel: +61 2 8266 0000

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