Connected Retail

In our Connected Retail series we explore what the customer experience might look like in the near future with retailers needing to be able to 'connect' the dots through technology and their own existing systems to offer a far superior customer experience. This change does not come lightly and requires businesses to critically review their internal operations, processes, culture and metrics in order to achieve this.

In the world of Connected Retail, a retailers brand will only be as strong as the experiences it creates for its customers.

"Every fundamental assumption organisations have about customers is now being challenged.

What's changing for tomorrow’s customer is the power they have to make and break brands."

Stuart Harker, PwC

Retailers are in a position to connect with customers through technology to offer a far superior experience - anticipating and surpassing their needs and expectations. Our latest publication Connected Retail: Connecting with tomorrow’s customer… now explores what organisations need to do in order to keep pace with the always on and connected ever-evolving customer.

Contact us

John Riccio
Digital Services Leader
Tel: +61 3 8603 4968
Email

Stuart Harker
Partner
Tel: 613 8603 3380
Email

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