Insurance Viewpoint

The viability of outsourcing for claims management
The second edition of PwCs' Insurance Viewpoint brings experienced thought leaders in the insurance industry to the market to share their insights into the future drivers in the sector. We follow the first editions' operational excellence in general insurance and focus this chapter on the viability of outsourcing for claims management.

Each chapter includes an independent commentary from people experiencing the issues first-hand. We welcome the contribution of Nick Stimpson - Capita's Managing Director for Australia, and Brian Harkin - Business Development Manager who share there experience and views on outsourcing, off-shoring and shared services business models.

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