Health Service and Provider Performance

We work with the leaders of health facilities such as hospitals and aged care providers to improve the operational performance of their organisations, demonstrating improved quality of care for the patient, enhanced satisfaction for staff and efficient use of financial resources.

Examples of these assignments include:

• clinical services redesign – such as optimising patient flow in individual departments such as Emergency Department and Operating Theatres as well as whole of system reviews of services such as Rehabilitation.
• revenue integrity – such as accurate documentation for revenue sought under benefit payment schedules in aged care facilities.
• patient journey / patient experience – such as redesigning the end to end customer experience in an ambulance service
• support of new health providers – such as Local Health Distrcit Boards and Medicare Locals.