Risk Culture & Behaviour

The recent environment of regulatory change has driven the need for organisations to adopt a holistic view of risk management and compliance, and recognise that a focus on processes and controls is not sufficient to drive effective behaviour. There is now a growing realisation that successful risk management outcomes depend on understanding the behaviours that have the greatest impact, and what is influencing or driving those behaviours.

Issues facing organisations include:

• Increased pressure on boards and senior leadership to take accountability for ensuring effective risk management practices and outcomes
• Increasing costs of compliance without a corresponding reduction in breaches and issues
• Poor insight into the drivers of employee behaviour in relation to risk management
• Recognition that typical audit approaches neglect an assessment of risk behaviour
• Regulator-imposed requirements to which your organisation must respond and/or a desire to avoid future regulator intervention
• Risk and compliance management not being effectively embedded into the operations of the business.

How PwC can help you

We can help to design and implement behaviour change programs to manage identified areas of concern. We can also provide an assessment of your organisation's risk culture and behaviour that:

• Assists business unit leaders to improve business performance through more effective risk management
• Identifies key risk behaviour indicators
• Incorporates the use of existing data (eg: employee surveys, risk assessment information)
• Informs early prevention of potential issues ('hot spots') and detection of existing issues
• Provides a rigorous benchmark for internal and external comparison
• Satisfies regulator requirements
• Supplements current audit approaches.

Our services include:

• Behaviour change programs
• Regulator-related risk behaviour reviews
• Risk behaviour audit
• Risk behaviour benchmarking
• Risk culture and behaviour diagnosis.