Shared Services

Shared service involves removing repetitive, common transaction processing from existing business units and consolidating them into a single processing centre. This provides a range of benefits, supported by formal service level agreements between internal customers and the service provider. The key objective of shared services is to obtain economies of scale through standardisation, re-engineering, and consolidation of processes. Shared service initiatives enable organisations to leverage information more effectively and focus on core business.

How PwC can help you

We are ideally placed to assist organisations in their shared service initiatives. As the largest professional services firm in Australia and the world, we draw together high calibre specialists experienced in establishing and operating shared service initiatives, within the private and public sector.

Drawing on our experience in shared services, we have developed the PwC Shared Services Lifecycle, which helps organisations to identify and implement an effective framework for managing shared service centres so that risks are mitigated and sustainable value is achieved.